Customer comments and feedback

We ship out thousands of orders, and tens of thousands of plants, each year.  We take pride in the fact that we send healthy, well-grown and groomed, plants.  These are carefully wrapped and boxed and shipped out as soon as possible–more than 90% of orders are shipped within a matter of days of our receiving them.

We guarantee safe delivery of all orders, and healthy, properly labeled, and true-blooming plants.  On occasion (about 1 in every 100 orders), we’ll have to make good on our guarantee.  Sometimes, plants perish in weather that’s too hot or cold, sometimes the post office “squashes” a box and, sometimes, we’re to blame for poor packaging or clerical mistakes.  In such cases, we’ll reship plants, issue a credit, or refund money (we need to do this on about 1 in every 200 or so orders).

In any event, we always try to please and look for ways to improve our growing, shipping, or service.

Need to contact us? You can send us an email, or a immediate answer to you question, it’s always best to contact us by phone (585-374-8592) during normal business hours (12-5 pm EST).

If you are having problems with a plant or need advice on plant care, we suggest contacting us by phone, since an informed diagnosis will require discussing the condition of the plant, your growing environment, and the like.  We also suggest using the information provided in the “plant care” pages of this site before calling us, since many answers can be found there.

Here’s a few of the unsolicited comments recently made by some of our customers.  All appear precisely as written, without editing.  So that the page doesn’t become too lengthy, we only reprint those received during the last 12 months.  

The “compliments”:  Some of our recent satisfied customers speak…

From Gerald, in AL
I recently received three streptococcus in the mail from the violet barn. The packaging and condition was excellent. I was very pleased with everything. This is my first attempt at growing streptococcus. I planted them in self watering Mini Dandy pots and placed them under a grow light. So far they look great and appear to be growing. I hope I have success with these because I would like to get some more in the future. April 24, 2017

From James, in TN
Just a quick note to say the plants arrived this A. M. and they looked great!!! I have never received plants that were wrapped and boxed as well as these were. In this day and age of ordinary/ poor service it is indeed refreshing to find a company so interested in their products that they take the time and effort, to provide this type of service to their customers. For this I say a big THANK YOU!!!  April 21, 2017

From Christine, in NY
My ten miniature African violet plants arrived today. Each one was in perfect condition I was amazed by how well they were packaged and that these tiny delicate plants could survive so well. Each was a different variety and each was perfect. I only wish that I had bought more! I will absolutely order from you again as this was the best experience I’ve had with a company that sells plants on line. Thanks so much.  April 20, 2017

From Dani,
Thank you very much for all your help on my trip out to visit you. All the information you provided on violet care (as well as Taiwan!) was greatly apreciated :) I’m sitting with my beautiful plants now reading through all the fantastic information you have online. Again, thank you so much for your time. It was a pleasure to meet you and visit your beautiful business.  April 1, 2017

From Jenny, in MN
Hi! I wanted to let u know I received my order safely yesterday afternoon & I couldn’t be any happier!, so far so good no signs of any damage not even 1 broken/yellowing leaves which I was worried about since I know how delicate they can be but time will tell.
SUPERB job with packaging!, nothing like I have ever seen before but surely can tell how u truly care about each plant & ensuring its safety during transport to their new homes so thank you! to both u & your staff for doing such a FABULOUS job!. I’ll definitely be back to buy more from u in the future. April 1, 2017

From Elle, in OR
I received my boxes of very nicely packaged mini and mini trailers this week..after carefully examining all 53!! plants, I found ONE broken leaf, which I popped into growing medium in hopes of having a new “Robs Twinkle Blue” to give to a friend. Your method of packing with insulation and mylar make me sure of receiving healthy plants that will continue to grow and bloom-I especially loved the several minis with lovely full blooms already-My plants are in isolation now-a practice of mine after receiving plants with bugs from another seller. I’m sure thats really unnecessary for Violet Barn plants, but I no longer take chances with my collection. I’ve purchased plants online from other outlets and eBay, but have to say that the plants you send are older and in better shape than any other retailer. Thanks so much for helping me increase my mini collection-and my own hybridizing efforts.Thanks again for the quality of plants you deliver to your customers and for your continued hybridizing bringing us new and even more interesting plants!  March 31, 2017

From Jackie, in CA
I received my order from you today and all arrived safe and sound to California …..they are perfect and I love them. Can’t wait to see them bloom. It has been a few years since I’ve ordered and all of mine that I ordered before are big and beautiful and love to bloom. Thank you so much for the care with shipping and getting them here fast and safe.  March 30 ,2017

From Julie, in NY
I am so thrilled with the entire ordering process, right up to receiving my plant today. It as fun unwrapping each plant to see which is was next, and I couldn’t tell you which is my favorite. All very healthy plants. THANK YOU!!! I will order again!  March 30, 2017

From Janice, in CA
Thank you so much for the very careful way you package your African violet orders.  Today I received ‘Rebel’s Splatter Kake’ and it was in perfect condition just like all the other violets I’ve ordered from you.  March 23, 2017

From Donetta, in TX
Just letting you know that my order arrived in perfect condition!! Of course I ordered about the time you had that awful blizzard.  I ordered Priority, and it should have come last Saturday — well, it did, but at the wrong post office. Of course it sat through the remainder of the weekend, and arrived at my house around noon yesterday — Monday. I was ready for a batch of frozen, dead, violets. But each one was perfect!! Absolutely perfect!  The miniature, Rob’s Scrumptious, even had two perfect blooms, with three buds. I want to thank everyone who handled my order, and especially for that awesome packaging!! You really do know what you are doing when it comes to caring.  March 21, 2017

Yvonne, in CO
Just received my order and want to tell you that I have never seen plants so carefully wrapped and protected! March 19, 2017

From Peggy, in WA
I have recently ordered several (19) plants from you and just wanted to praise you for your shipping practices, not to mention the beautiful, healthy plants. I’m on the NW coast And I was concerned about shipping in the winter. Everything came individually wrapped and insulated, some were even blooming. I hope to order many more in the near future. Not many businesses deliver what they promise these days and I will recommend you to everyone. March 12, 2017

From Frances, in TX
Thank yo so very much for your excellent customer service!  I recently ordered six 4″ pots along with a small order for plants and your soil.  When I called to advise that they were missing, they were immediately sent at a financial loss to you.  I am in awe of your superior customer satisfaction policy.  Again, thank you!  March 11, 2017

From Jan, in PA
I am thrilled with my first order from your company! A big shout out fir the careful and loving packaging! Each little plant was so fun to unwrap and behold! I shared on Facebook that this kind of attention to detail is not available from mist on-line companies! Thank you for these beauties! I will be back for more! Thanks too for all the growing tips! You are a great resource!  March 3, 2017

From Asha, in LA
I just wanted to say thank you for the beautiful PURPLE violets. I have received so much feedback about how beautiful they were from our event. They were shipped well and the blooms were beautiful! February 21, 2017

From Kathleen, in CA
I received my little plants this week. They were extremely well-packaged and I was thrilled to discover the Streptocarpus had a bloom on it ! The other plant looks very healthy with new leaves emerging. I am very pleased and will definitely order from you again. Thank you ! February 19, 2017

From Ellen, in ID
Just a quick note to let you know that my order of streptocarpus arrived yesterday, the 16th. The plants are all in excellent condition due in no small part to your superior packing technique. My friend, from Missoula, Montana also received his plants yesterday and likewise they werein beautiful condition. We are planning to do a streptocarpus display for
our garden club show in August to encourage others to give them a try. We both plan to recommend the Violet Barn to friends and family who are also violet and streptocarpus junkies. Thanks again. February 17, 2017

From Connie, in TX
I just received my 2nd order from Violet Barn. Again, as the first time, the plants arrived in perfect condition and are beautiful and healthy- one with blooms!!! In our modern times of having to accept and deal with poor customer service in so many companies, you guys are a “cut above the rest.” Keep up the good work and thanks for the enjoyment these little plants have given me.  February 16, 2017

From Roberta, in IN
I want to thank you my plants arrived in excellent condition I was really surprised at time and care that you took packaging my plants for shipment you will receiving more business from me in the future !!!! February 11, 2017

From Carole, in CA
Just received my order. They are so cute! Thank you so much. I was so impressed in the packaging, how safe you made them. My girlfriend is moving to South Carolina. She is a newbie with violets. I have given her your name and actually gave the box and packaging to pack her miniature to take with her. Thank you again; we will be doing more business in the future. February 9, 2017

From Debra, in MA
Hello…My Gesneriads arrived Beautifully💜. Healthy, packaged exceptional (except for pink insulation)..very impressed with how they arrived. I’m am so very Happy. Thank you, Thank you! February 9, 2017  Our note:  Unfortunately, using the insulation is the only way we can keep plants from getting chilled this time of year in their small box.

From Jonathan, in VA
I want to give you guys a big shout out for all the fabulous begonias in the 10 pack. I received them this evening and unwrapped to a wonderful and astounding assortment. And lo and behold, not a single stem or leaf was broken or at all damaged. Thanks to RR for collar, J for wrapping, and KH for packing. I was most impressed with the entire package! One comment: I did not receive confirmation that they were actually shipped, or when. February 1, 2017  Our note:  We send a total of three emails–one upon confirmation, one when shipped, and another from the USPS with tracking information and likely arrival time.  If your email address was correct, can’t explain why these weren’t received (check your spam folder?).

From Joy, in FL
To Violet Barn, I received my order today. It came quickly and was packed so beautifully. All the violets were intact, blooming already and beautiful. All different varieties. I am so impressed and will return to you for my violets. This was my first time buying violets online. February 1, 2017

From Richard, in LA
My order arrived Saturday. All plants were in excellent condition thanks to your superb packing. Very pleased with the size and quality of the plants. January 30, 2017

From John, in AK
I just received a package of 3 streptocarpus plants, which my sister ordered for me. I was rather worried about what condition they would arrive in here in Alaska, with the cold weather and the strong likelihood that they might be held in transit due to weather. I shouldn’t have been the least bit concerned! The packaging of the plants was absolutely the best I have ever seen. Your packaging was bombproof, and so well insulated that they arrived in beautiful condition. Thanks so much for your care in packing the plants. January 27, 2017

From Katherine, in AZ
I’m so excited to have gotten my order today. Thank you sooo much for the professional job you did. The soil didn’t budge from around the plants; and the leaves were not bruised but beautiful. I can tell by looking how much you care about these plants and the people receiving them! After I see how my dorment skills in plant survival are, I will be back and meanwhile, recommend you to my violet friends. Thank you ever so much. January 25, 2017

From Mike, in GA
Just wanted to say that I loved the plants received in previous order. Your packing process is amazing!!! Thanks for the great service and the beautiful plants.  January 18, 2017

From Jennifer, in TN
My plants are in perfect shape, got them today from the post office.  These plants were packed more securely than anything I have ever ordered.  I am very pleased with all of them and I will be ordering from the Violet Barn in the future.  January 17, 2017

From JL, in OH
I ordered violets last winter and was pleased with them–all packed carefully and arrived in great condition. My violets are now full size, robust and beautiful. I am so happy I ran across this company! January 16, 2017

From Margaret, in CT
Hi, just want to thank you for the perfect violets that arrived today. I couldn’t be more pleased with the plants and the packaging. January 12, 2017

From Wayne, in AZ
Express shipment of two orders of special ten selected Violet’s arrived recently. Two day express shipment in perfect order. Could not have expected more. They are now resting comfortably in east facing picture window joining some fifty other standards from previous orders. Wife Judy and I looking forward to transplanting them into self watering pots in near future. Lots of blooms of different colors in our southeastern Arizona home. January 10, 2017

From Cliff, in IN
Violets arrived in wonderful condition. They were in the mail for 4 days arriving Friday. Weather was below freezing but the plants were fine. Excellent packaging.  December 31, 2016

From Karen, in AK
My mother (in IL) just called me saying how THRILLED she was with the shipment of
violets I sent her thru you folks. She described how they were packaged and how wonderful and complete the care instructions are (even though she is familiar with violets). This past fall, she lost her entire collection of violets (some of them over 25 years old) due to an accidental poisoning. I thought I would help her start a new collection. Thank you for helping me make her Christmas extra special! We both are thrilled!  December 22, 2016

From Kathie, in IL
I am a first time customer who just received her first order. It was crazy to order plants when it is this cold (about 20˚) and pay winter shipping. My husband said wait, but I decided to give them to myself for Christmas. I was shocked by how lovingly they were packed and they arrived in good condition. Each plant has 4 or 5 good sized leaves and looks healthy.  December 22, 2016

From Gina, in OH
What a beautiful packing job you did with my african violets! The care you’ve taken to protect each plant is amazing. Despite temperatures wind chilled to below 0, each violet arrived unscathed. Thanks and know that your “violet babies” are now in good hands. December 16, 2016

From David, in IN
I just received my plants. I was stunned, they were in very good shape, the current temperature is 20 degrees. December 16, 2016

From Chris, in NY
I received my order this morning in perfect condition, Three of the five Violets are in bloom. One plant is on the yellow side but I can fix that in short order. Packaging could only be called meticulous. I was amazed that five plants of that size came out of the box. Thanks so much and Merry Christmas to All. Looks like it will be a snowy winter this year. December 7, 2016

From Bettye, in GA
Just thought you would like to know, the order you shipped yesterday has already arrived and is already unpacked. The plants all look great. Thank you! I guess the USPS came through this time. December 7, 2016

From Susan, in GA
I received my order yesterday for Robs Twinkle Pink, Twinkle Blue, Bunny Hop, and SK First Love. They arrived safe and sound, well packed and padded against the cold.  I am thrilled with my plants and look forward to spring when I can order more. December 2, 2016

From Kathy, in CO
I want to thank all of you for the great babies I purchased this year. Was better than Christmas every time I had an order delivered. November 27, 2016

From Judith, in NM
As before, the plants I ordered (5 streptocarpus and a little hoya) arrived in perfect condition. Your packaging is something far and above pretty much any nursery I’ve ever dealt with over the last 30+ years. In winter, I’m stuck with only an east window here in New Mexico, and streps are perfect here. Despite being tiny on arrival, I know that they will grow and thrive…Bristol’s Blue Bopper is already throwing a bud and the hoya is growing like crazy. Thanks so much!  November 26, 2016

From Courtney, in MD
I just wanted to say I am BEYOND impressed with my order!! This was my first time ordering from The Violet Barn, so I was a little nervous. I saw a lot of good reviews on Dave’s Garden and other sources but I also saw a few negative ones, so I was wary but hopeful. When I received my order, I was blown away by the quality of both the packaging and the plants! The insulation in the box was a brilliant idea, the temperature was perfect inside the box, and the layers of packaging kept the plants in pristine condition. They were still moist despite the 2 day transit and they all looked so happy and perky with new growth!! None were African violets but they still had the same level of love and care that I would expect for violets! 100% would recommend you guys – please keep up the AMAZING work!! November 5, 2016

From Natalie, in FL
Hi Rob. Just got my order and it arrived in great shape. A few broken large leaves, but otherwise they are ADORABLE. The only comment I have is that I wish there was a better color variety. I will be ordering again. Thank you so much. November 3, 2016

From Beverly, in NY
Such wonderful service. Two days from your place to mine. I got my first violet when my daughter-in-law and I visited your establishment. That violet is now a beauty! And in only two months! It cried out for companions, so I ordered three more. Two of your hybrids and an old-fashioned blue one I had been looking for the last several years. They were packaged beautifully, looking right at home soon after I opened them and set them on the window sill. Thank you, thank you, thank you! October 23, 2016

From Lee, in TX
My first order just arrived today. All plants are very healthy and in perfect condition. I am very pleased and will be placing another order in the near future. I am also finding your website very informational. Thank you so much. October 20, 2016

From Sharon, in PA
I just received my order of 5 African violet plugs, one miniature, and one Episcia today. I am very pleased with the condition of the plants. All of them are Healthy and not one leaf broken or even scratched! Great job. I always have gotten beautiful and healthy plants from you. I have won several prizes with the plants that I have raised from your plants. Thank you also for the freebee. October 13, 2016

From Elaine, in PA
Hello–just wanted to let you know my violet plants arrived on Thursday Oct. 6th.  They are more than I could have hoped for. All arrived perfectly and I have repoted them today Saturday. So excited to watch them grow and bloom. Hope I do everything correctly–read all the instructions. Thank you very much. October 8, 2016

From Claire, in MD
Just wanted to thank you for my recent order. I couldn’t have been more pleased with the quality of the violets I received. I only ordered a few, but they were packed fabulously and you obviously took great care in making sure they reached me safely. I am enjoying one that is coming into bloom right now! October 7, 2016

From Tamara, in WV
I received my order today and I am so impressed!!!!!!!! I’ve ordered Sinningia’s from other sellers before and never received plants as healthy as your plants are!  Not to mention that one is in full bloom. I just love them!!!!!! October 7, 2016

From Galina, in NY
This is my second time I order violet plants from you and have to thank you for the outstanding quality of your job! The plants are in great conditions, the packaging is amazing. You have the best choice of violets, some of them is impossible to get anywhere else. I bought some for my sister and her friends. They all are very grateful to get such
rare and beautiful samples. I will definitely continue ordering from you next seasons.
October 2, 2016

From Kim, in UT
The beautiful plants I ordered from you just arrived, and I am in awe of the care you took packing them and the marvelous condition they are in! Thank you so much. I promise to be kind to them and make them thrive (although “Robs Twinkle Blue” will thrive in a tiny way). You made my day very special. September 29, 2016

From Ron, in NY
Thanks so much for my order of mini violets…arrived this morning…all plants arrived in GREAT shape…have them in a plant stand with plant lights…just love the varieties…again THANKS. September 28, 2016

From Natalia, in Ethiopia
Please feel free to post this in your website. I ordered 43 plants to Ethiopia ( Africa) and they made it in impeccable shape thanks to your careful wrapping and packaging. They stayed for over 1 week at the post office due to local transportation issues but I went there to claim them. They are so beautiful! They will make a good addition to my local African violet collection. Thanking you again and and my respect for your professional and timely delivery. PS out of 43 plants only 4 african violet leaves and 4 begonia leaves were damaged. I had no issues with customs.  September 22, 2016

From Robert, in LA
Just a note to let you know that the plants arrived today and in perfect condition. Your packing is impeccable, along with your service. Thanks for the gift plants you sent. Will be making a personal order soon. September 1, 2016

From Edith, in LA
Just want to thank you ! My African Violet arrived earlier today & they were beautiful !! Y’all do a great job packaging them ! I will definitely order from u in the future ! Thanks again.  August 26, 2016

From Nancy, in PA
Received my plants today and in amazingly good condition. You folks are marvels at packing. Thank you so much for your careful preparations of the plants, capital! August 18, 2016

From Judy, in WI
My order was received with plants all in excellent shape–not one leaf was broken or damaged. The amazing thing is that the temperature here was 95 degrees on the day the package was delivered. I expected the plants to be fried but, thanks to your expert packaging and advice to look for the package right away when it was delivered, ALL of the plants are in great shape and, after several days, not showing any the worse for wear or temperature variances during shipment. Four of the nine plants are in bloom and the blossoms are not even wilted. Kudos to you and your staffAugust 6, 2016

From Connie, in TX
I placed a recent order, very skeptical that what I ordered would arrive alive and well. I only ordered three because I had very little hope of a successful delivery. I was SHOCKED when the plants arrived in absolutely perfect condition! All three were healthy; one even has blooms, about to open. THANK YOU!!!! Customer service, as a rule, is tolerable at best these days. Your company delivered exactly as promised. I’ll be ordering more, to be sure.  August 6, 2016

From Lisa, in NC
My plants are beautiful. So cute, and so carefully packaged! Thank you so much. August 4, 2016

From Karen, in WA
I just received my violets this morning. 2 days after shipping. All 3 are in perfect shape, two are loaded with buds. I am so happy with them! Feel free to quote me if you like. I am totally happy and will be back for more. August 4, 2016

From Megan, in IA
I received my shipment a few days ago and am so pleased with the violets! I ordered a variety pack of trailers for my fiance’s birthday and he absolutely loved them. Thank you so much for such beautiful plants, we will take good care of them and be in contact with you in the future for other purchases. July 21, 2016

From Jessica, in SC
Just a note to tell you how delighted I was when my violets arrived. All but two were blooming and only one leaf broken. How you pack them for shipping is amazing, and I can see why you don’t “make” anything on your shipping costs. I will be ordering again soon. July 19, 2016

From Linda, in FL
Thank you for the perfect, lush plants. They are much appreciated. July 14, 2016

From Erin, in TX
I just excitedly unwrapped my order from you and once again – hip, hip, hooray! The packing job was superb, and the plants beautiful! It was a joy to open my birthday present to myself. Thank you for the substitution and the explanation for the substitution – I’m going to enjoy watching my first Russian standard grow, as well as experiencing the world of miniatures and semi-miniatures for the first time. My grandmother gave me my first African violet 35 years ago (I still have it), and now that she has passed, I’m hoping to foster this love for African violets in my daughter. Thank you for being a part of the journey. July 14, 2016

From Kurt, in SC
I want to let you know how very pleased I am with my order. The plants arrived in excellent condition. Your packing is superior to what I am used to!  July 10, 2016

From Cynthia,
Just wanted to let you know how pleased I am with my first order from you. The 10 standard violets were wonderfully packaged and arrived in great shape! It has been nearly 3 weeks since arrival and my plants are happy and healthy in their new location! Three of them are in the process of blooming and all the others have new growth coming in. I would recommend your service to anyone who wants to enjoy raising African Violets!  July 9, 2016

From Courtney, in GA
I just wanted to let you know my little Tiger arrived yesterday and was in perfect condition! Your packaging was amazing! I am very happy with how it arrived and was taken care of. Given the heat in our area right now I thought for sure I’d be nursing it back to health. It was great, no issues and not one bit of soil was out of place! Very good work and your company should be proud. I will be getting my plants from you in the future. Thank you again for your hard work and great care on shipping! July 1, 2016

From Vicky, in CA
Thanks you so much for the wonderful bonus plant. It’s very beautiful. The Violet Barn is my favorite of all, not because you included a bonus plant; it’s because you guys never disappoint, always always healthy plants and very well packed.  June 30, 2016

From Diane, in PA
I am so pleased with my first order from your company that I had to write to say “thank you”.  I ordered 6 African violets (trailers) and each one arrived, to my delight, in bloom.  The packaging is superb–only one plant had one leaf broken (which I will root).  I am very impressed with every aspect of your operation, and will certainly be placing future orders.  Thank you again.  June 9, 2016

From Morgan, in WA
The violets came today and they are beautiful. One was in bloom and several have buds. I am so pleased with the quality. I will be recommending you to friends and, if I can find room for them, will be ordering more violets from you. June 3, 2016

From Carol, in WI
My wonderfully packaged, healthy and beautiful violets arrived, yesterday…extremely happy and pleases with my “first time” purchase.  Thanks so much!  June 3, 2016

From Daria, in CA
How wonderful.  I received my first order today and I’m finding it difficult to describe how truly marvelous your company is.  The plants are beautiful and so well taken care of.  The packaging unparalleled.  Such attention to detail  Like no other I’ve seen.  The ordering process quick and easy.  When the package arrived, I felt like it was Christmas morning, opening each perfectly wrapped plant to reveal the treasure inside.  Only one plant out of 16 was damaged.  Three of the leaves were broken off.  But all others were perfection.  You have earned my trust and admiration (and future business) for a company who cares about its product and the customers it serves.  Thank you for knowing the heart and soul of a saintpaulia lover.  May 12, 2016

From Mary, in CA
I received three shipments of violets this week.  One from you, one from another source, and one from overseas.  I cannot stress how incredibly thankful I am for the gorgeous violets I purchased from you.  Everything from the excellent packaging, fast shipping, communication emails, quality of plants, information sheet on care and how to unpack them, and even the fabulous soil you use, was far above excellent.  I am so grateful that there are still companies that truly have care and concern about their product, and give attention to every detail.  I ordered five violets, and each one was in perfect condition, two blooming!  I am now going to order your soil, fertilizer you offer, and probably a few more violets today.  You have a customer for life.  I have used the rest, but now will only use the best..The Violet Barn.  May 6, 2016

From Harry, in NJ
Your packaging is amazing.  Attached is a photo of how they looked immediately after unpacking (which took a while, I can imagine how much time you spend on this).  I was not expecting any blooms, but was surprised to find lots of them, right out of the box!  May 6, 2016

From Kristl, in NY
Just received my plants.  Incredible!  They were lovingly packed, and arrived in perfect condition.  A couple even had flowers or buds.  I am so thankful for your beautiful plants and excellent service.  Two plants are mother’s day gifts.  The others are mine, so I will certainly let you know how they do.  Looking forward to visiting sometime this summer.  Thanks again for the perfect plants!  May 4, 2016

From Michael and Patti, in HI
Aloha.  In all my years I’ve never seen such perfect packaging. the plants arrived in such perfect condition that I could barely contain my joy. thank you thank you thank you. April 24, 2016

From Angelin, in Singapore
This is the first time I made an order from an overseas nursery and I am very pleased and relieve to receive the plants in good condition. The plants were sent on the 15th and arrived on 21st. very well packed with amazing effort given to make sure the plants are well cushioned for the long journey. Not to mentioned that the powder (rooting or anti fungal?) used to cover the cut surfaces for all the plants. Very impressed.I will definitely order again. keep up the great work!  April 23, 2016

From Chris, in MO
I received my shipment Friday. The violets were in excellent condition, and were exactly that your descriptions led me to expect. I look forward to the joy of watching them grow and bloom! Thanks. April 18, 2016

From Allison, in UK
Rob Ok so I really didn’t get a tracking number, even in spam and I did check so thank you for the number! My poor plants then spent from 1st to 11th April in uk customs before finally being delivered on 13th, two whole weeks after dispatch!!! I know this is completely outside your control but what is so amazing is that I was expecting to find a few scraps of vegetation to try and save but I actually received all healthy plants with flowers on one of the African violets!!! This must be a testament to your fabulous packaging and labelling. This was a birthday present to myself and I really couldn’t be more pleased. April 13, 2016

From Fran, in UK
The plants arrived in the UK today and are gorgeous. I just wondered if your packers ever got to see the condition the plants arrived in? I want to give them a huge vote of thanks despite being on the road for 14 days – mainly in Customs UK, all but one survived in wonderful shape. That is an incredible feat & I just wanted to thank you. They don’t even need a drink.  April 12, 2016

From Angie, in MS
I received my African Violet order yesterday the 9th and wanted to let you know the violets are beautiful I am SO PLEASED. Your packing is OUTSTANDING and from what I can tell all violets are perfect. April 10, 2015

From Mary, in WA
I want you to know how much I appreciate the excellent service and flowers you provided with my order.  Your attention to details made the buying experience even better than I expected.  I gave the flowers as gifts at my Easter gathering and everyone was thrilled to receive them.  Thank you again.  April 2, 2016



…and some “constructive” criticism:  Yes, we sometimes get complaints–we guarantee safe delivery on all orders and occasionally need to process a refund or send a replacement plant (our average is about 1 in every 100 orders).  We haven’t printed these.  These are the more specific complaints/comments that customers have made–we reprint them so that we have a chance to explain, improve our work and, perhaps, avoid similar problems in the future…..

From Beverly, in FL
My Violet arrived today. Imagine my surprise when I opened the box and found a tiny plant with three leaves. I thought I was getting a PLANT. I am not happy! I certainly would never have spent $20 on this tiny little seedling. I will keep this planting, but I will not order from you again, and I will not encourage members of the Violet Growers Club in my community of Retirees (110,0000) to order from you.   Our note: Sorry for your disappointment, but this is typical of the size plant we send.  Pot and plant size are stated on our website in numerous places, even pictured on our ‘terms and conditions’ page.  You did receive a plant.  If you belong to an AV club, and relay this message to them, I’m sure that others will agree with us.

From Donna, in Saskatchewan
The packaging was good but the plants themselves were not at all as expected in size and they all had wilted leaves and three of the 5 I ordered have continued to worsen eg more wilted leaves. I expected a larger plant that at least would have some buds on them from all your rave reviews. Totally not a happy customer. I will be lucky if 2 of them survive and I spent over $160 cad to get them. I believed your ads but they are very misleading.  November 24, 2016  Our note: Sorry for your disappointment. The size of the plants is typical of what we ship and is consistent with what we state on the website (see product page, “terms and conditions”, “what should I order” as well as other pages). If you look again thru the pages of our site you will see that we are NEVER misleading in what we ship and what we can promise. We may not be able to ship what people want, but we always are upfront in what can offer.As for the wilted leaves, this is likely something that occurred in transit–keep in mind your order was shipped in mid November from a cold climate (NY) to an even colder one (Saskatchewan) via international mail, besides having to go thru customs, etc. This is why we can never guarantee safe delivery on international orders (especially in winter)…there are just too many variables that are out of our control. We can only control the plants that were put in the box when shipped and how carefully they were packaged.

From Ece, in Turkey
Your shipping prices are insane. If you are thinking about more international sales, you have to fix this. No one is going to pay a months rent to ship some flower leafs. For five pieces of flower 90 dollar shipping, which is twice the price of the flowers, is not acceptable. I am very sad and disappointed. Have a good day.  October 7, 2016.  Our note:  Cost of shipping includes cost of phyto inspection (price set by US Dept of Agriculture) and international express shipping (set by the US Postal Service).  We don’t profit on shipping costs.  We actually must subsidize some of the international orders due to the high costs we incur.

From Tammy, in OH
I am a new costumer and I ordered 6 african violet smaller plants. I am terribly disappointed, all of my plants arrived with only 2 leaves with no blooms or any sight of them coming. Your website seems to suggest otherwise that many will arrive with flowers or blooms.  I was not expected starter plants with no color as I said.  I would appreciate if something can be done to make me a satisfied customer and keep coming back to your site for re-orders.  August 21, 2016  Our note:  Sorry for your disappointment.  You ordered streptocarpus, not African violets.  We never promise plants sent in bloom–had this been most important, always leave the choice of variety up to us, otherwise we must ship the varieties you ordered, with our without bloom. As for the pair of leaves, this is the nature of young streptocarpus. The size you received was typical of what we send. Size of pot is stated on website on streptocarpus page and plants are also pictured on terms and  conditions page.  Streptocarpus will bloom quite young. In fact, we frequently remove blooms before shipping them since their tall flower stems are difficult to ship without damage.


From Marge, in NH
I received my shipment on Friday.  I was pleased with the trailers, but the 2 standard were very disappointing.  Sparse would be an understatement.  I know they will grow but I really expected a bigger plant.  I don’t think I will be ordering plants I can’t see first again. May 16, 2016  Our note:  Sorry for your disappointment.  We are unable to ship larger plants than this.  Larger plants are available from our shop/greenhouse, but these would only get broken were we to send them this size through the mail.  The size we ship is stated on the website.  The two that you received were not immature plants and will quickly grow to a larger size.

From Claire,
I just received my order and wanted to mention that if ‘Ma’s Ching Dynasty’ was down to the last plant and people had removed leaves from it  for other uses, I wish you would have let me know the plant was out of  stock rather than send me a plant with 4 leaves and the stubs of where  larger leaves had obviously been removed. I’ll grow it out but it was definitely a disappointment.  April 23, 2016  Our note:  Unfortunately, this is how we send this variety, last one or not. It has very brittle leaves, and if it were wrapped and shipped with more of them, they’d only end up being broken. Sorry for the disappointment. It’s the best we can do with this variety and it will grow out.


  • I just received my Rob’s Bunny Hop. It’s an Adorable little plant. The packaging protected the plant so well that the flowers and buds were intact. It’s intended to be a gift, but I’m sorely tempted to keep it myself. My next planned project is a terrarium. I know where I’ll go to look for plants to put in it.
    Thank you so much. Best, Michael

  • Terrific plants and service! I ordered a few plants for a lecture I’m giving and they arrived in perfect condition, some even with flowers. Thanks again.

  • It has now been a month since my 10 plants arrived. I reviewed them Feb 2nd as an early Vday gift to myself.
    First off I want to say that you guys did a great job packaging them. They arrived to my post office in the middle of a blizzard too. I was worried they’d suffer from frostbite but the packaging was exquisite. I placed them into my indoor little greenhouse where a month later, I can proudly say that they all have buds with the exception of 1. For the price and quality of plants I got, this place is awesome! Thank you!

  • I received my 4th order this season…every one of the plants arrived beautifully healthy with not a bend or missing leaf. Amazing..I am in Love with The Violet Barn. Your selections are phenomenal….well, I do wish you had more Chiritas. Those are my most favorite plants you carry. Thank you very much Violet Barn.

  • Just received my order. The packaging was awesome; every streptocarpus undamaged; healthy.
    Thank you.
    Linda, Lexington, Missouri

  • I just received my order of 10 African Violets. The packaging kept the delicate plants safe all the way to Hawaii. Four of the plants arrived blooming. I am so impressed! Thank you!

  • Received my order of violet plants beginning of November. They are already 5-8 inches across and all have several buds. I planted them in your violet potting mix which I purchased previously and use the Dyno-Gro fertilizer on not only my violets but all my houseplants . I will not use any other fertilizer from now on. Love my plants I get from Violet Barn and will not order from anywhere else.

  • I am a first time customer who just received her first order. It was crazy to order plants when it is this cold (about 20˚) and pay winter shipping. My husband said wait, but I decided to give them to myself for Christmas. I was shocked by how lovingly they were packed and they arrived in good condition. Each plant has 4 or 5 good sized leaves and looks healthy. If you ever offer a violet that is so dark it looks almost black, let me know. I now have 21 different violets and would like a “black” one.

  • As before, the plants I ordered (5 streptocarpus and a little hoya) arrived in perfect condition. Your packaging is something far and above pretty much any nursery I’ve ever dealt with over the last 30+ years.
    In winter, I’m stuck with only an east window here in New Mexico, and streps are perfect here. Despite being tiny on arrival, I know that they will grow and thrive…Bristol’s Blue Bopper is already throwing a bud and the hoya is growing like crazy.
    Thanks so much!

  • I read email above about the beautiful mini African violet blooms. I ordered some last winter as I needed color in winter. I have yet to see a bloom except a few on the semi mini. They sit on the same window seal with an older mini I had and it is full of blooms and. Often. Same care, same everything. What could me my problem?

    • From home page, type “not blooming” in search field. This will direct you to information on our plant care pages that can help you.

  • Just received my violets. Packaged very good, but even though, one had 3 leaves broken off!
    I think I can save it, I hope!! Don’t think postal service even notices the VERY FRAGILE
    PRIORITY MAIL stickers all over box!! Thank you

  • Again an order of 11 violets and all arrived safe and sound (extremely well packaged). I wouldn’t go anywhere else for violets. Their selection of Russians is constantly growing, and I have quite a fondness for them. Once again great job, and thank you!

  • Irina Nicholson

    I ordered 3 gesneriads – and they were shipped immediately, arrived in an excellent condition, very safely and securely packed. Thank you guys for the good size healthy plants.

  • Hi, I received my order last week and am very pleased. They look great and were packed very well. Your african violets are so gorgeous I decided to buy your fertilizer for my plants. I am now going to look for a white and also a yellow african violet.

  • Joanne Franzone

    I was amazed at how well my 3 plants were packed.. with true care! I had problems with my post office delivering the plants to me & had they had held my plants for several days, and I had picked them up on a Saturday morning. I thought for sure that once I opened the box they would be shrivered up & wilted from not getting water,getting no light and being in the box for many days…..much to my surprise when I did open the box, the plants were not only standing tall & green, but the dirt still moist! Not only was the packing of the plants outstanding, but the outside of the box had labels all over it….Live Plant, Do not put in heat, do not refrigerate, fragile…..truly amazing! The owner of Violet Barn certainly cares about what you are getting is going to be in the same condition as before it was packaged up and shipped! Thank you!

  • I received my Golden Autumn today and it arrived in perfect condition (as well as others I have recently ordered from you)! Thank you for the wonderful care and attention you have given to shipping all of my Violet orders. I was so excited about seeing buds on my Violet I received today!

  • I am a returning customer and will continue to do so till I run out of room for more! I live in Canada and despite the travel, the plants are so well wrapped none have been damaged other than a broken leaf every blue moon. I usually order about 10 at a time, and have never once been disappointed. Most arrive already in bloom. I just love the great service and the wonderful violets.

  • dani theuerkauf (luddington)

    I just ordered 35 plants. They came beautifully packaged. Yukako bloomed the day after I got her. I sat in awe watching her second bloom come on. Several others are blooming currently it’s only been less than two weeks since I bought them all. Beauty healthy incredible plants.

  • Just want to say a BIG thank you for the beautiful plants that I received from you. I love to receive packages from you, because I know everything will always be PERFECT. I would LOVE to visit you in NY.

  • My streps are my babies. I love doting on them. My friends and family enjoy them as well. I have a little garden in my living room. I have never been good with other plants, but my streps bloom and bloom for me. I appreciate Rob. He is alway pleasant and help full. Thank you violet barn.

  • Just received my order and couldn’t be more pleased. All plants happy and healthy and extremely well packed to ensure that. Thanks so much! And if you ever offer falling stars blue let me know.

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