Comments

Customer comments and feedback

We ship out thousands of orders, and tens of thousands of plants, each year.  We take pride in the fact that we send healthy, well-grown and groomed, plants.  These are carefully wrapped and boxed and shipped out as soon as possible–more than 90% of orders are shipped within a matter of days of our receiving them.

We guarantee safe delivery of all orders, and healthy, properly labeled, and true-blooming plants.  On occasion (about 1 in every 100 orders), we’ll have to make good on our guarantee.  Sometimes, plants perish in weather that’s too hot or cold, sometimes the post office “squashes” a box and, sometimes, we’re to blame for poor packaging or clerical mistakes.  In such cases, we’ll reship plants, issue a credit, or refund money as needed.

In any event, we always try to please and look for ways to improve our growing, shipping, or service.

Need to contact us? You can send us an email, or if you need an immediate answer to your question, you can contact us by phone (585-374-8592) during normal business hours (12-5 pm EST).

If you are having problems with a plant or need advice on plant care, we suggest contacting us by phone, since an informed diagnosis will require discussing the condition of the plant, your growing environment, and the like.  You can also email a photo of the problem plant(s) with a description of the problem and its care and environment.  We suggest using the information provided in the “plant care” pages of this site before calling us, since many answers can be found there.


Here’s a few of the unsolicited comments recently made by some of our customers.  All appear precisely as written, without editing.  So that the page doesn’t become too lengthy, we only reprint those received during the last 12 months.  

The “compliments”:  Some of our recent satisfied customers speak…

From Eileen, in the UK
So, a week after dispatch and travelling over 3000 miles, my order has arrived. Wow! You know how to pack plants. Plants are in a fantastic condition and are doing their Kohleria thing; one is in flower (Napoleon V) and 3 others are in bud. Kohleria are showoffs and I love them for it. I will order again October 11, 2021

From Brenda, in AL
Thankyou your kindness in answering my fertilizer question today. I rely heavily on the teaching you do via your website, and I want you to know that your experience in the classroom has made you a superior vendor, one who cares about the buyer, not just his wallet. Feel free to publish my comments. They are sincerely given. October 9, 2021

From Anne, in NY
I just wanted to let you know that I received my 3 little violets yesterday and they are perfect..  I’m super impressed by the care that was taken in the packaging.  Thank you so much!!  Sept 25, 2021

From Carline, in MN
Just wanted to let you know my plant arrived yesterday. It is in great shape after traveling such a long trip for such a small thing. It was packaged so wonderfully! Never in all the plants I have ordered have I seen such great shipping. You could give a few lessons to some other places. Thank you so much.  Living in Minnesota it is nice to have blooming plants during our long, dull winter.   September 24, 2021

From Margaret, in MA
My package arrived. I have NEVER seen plants so well and so carefully packaged. They are in beautiful condition. Thank you! August 25, 2021

From, Tammi
I just talked with my Momma and she is THRILLED with her new violets! She’s 70 and lives alone and really needed a pick-me-up. The plants you sent are beautiful and so healthy! Really fun for her to have two in bloom already. I’m so thankful I choose the Violet Barn! Your care and beautiful plants really made my Mom’s day. August 21, 2021

From Donna, in PA
I received my new violet plant today. It was so lovingly packaged that it made receiving it all the more special. Thank you for your loving care. August 23, 2021

From Cindy, in TX
I received the baby violets on time and perfect condition. This was my first order from The Violet Barn and couldn’t be happier. I had to give up my many many beautiful plants several years ago due to move and couldn’t find any near by. Was hesitant about ordering but, so glad I found you. Love your web site also for helpful tips. My life is brighter.
Thank you so much. August 14, 2021

From Henry, in MI
I just wanted to say That I received my order today. It arrived in superb condition and I am very happy with my plants. I have purchased many plants through the years, having been a member of the Old Garden Rose Committee, and a daylily grower and exhibitor. I do not remember an order as carefully packed as yours was. Thank you very much.
I used to grow African violets in the 1970’s and 80’s. I am coming back to this plant , looking forward to the adventure it most certainly will be. Thank you for a solid start on my new journey. July 30, 2021

From Lynn, in TX
Bear with me while I sing the praises of your company!!! My plants arrived yesterday in PERFECT condition. Not a leaf out of place, not even bruised! All the soil was still in the pots. I have mail ordered live plants from some of the biggest names in the plant world and your packing champions any that I’ve ever received. Thank you so much! I will be ordering from you again. I am so impressed, thank you does not seem adequate.  July 30, 2021

From Joyce, in WA
WELL!!! After 9 days in transit, the violets arrived today, the 29th!!! Except for Junior Mint,
all looked terrific, and I’m sure “Junior” will survive. Your packing methods are amazing! July 29, 2021

From Cynthia, in PA
I just received my second order from you of Streptocarpus and wanted to send a thank you for the careful packing and healthy plants and let you know they arrived safely and are in my light garden getting used to their new home. With all the gorgeous varieties you have, I am going to need a second light garden! July 7, 2021

From Cindy, in WA
My shipment arrived in pristine condition !! I’ve never ordered plants that have been so well packed. I’m overjoyed with my mini violets—they are adorable , healthy, and perfect. Thank you so much!! I will definitely order again.  June 19, 2021

From Sara, in KS
I got my plants this morning! They look great as always! Some even have buds, which is exciting. Thank you for taking such pride in your amazing business. I won’t order from anyone else!  June 11, 2021

From Lorna, in CO
I’m very impressed how well you’ve packaged my beautiful violets with such care😊 I thank you all for this opportunity to give your violet barn kudos & I will hopefully order again in future Thank you again for well kept packing May 30, 2021

From Robin, in WY
Holy Moley!! My violets arrived in perfect condition! Thanks so much! I’ll be back, if I can find room for more violets.  May 23, 2021

From Jim and Donna, in Alberta
Just a quick note to say how wonderfully your tiny violets travelled in all that specialized shipping packaging! They arrived in excellent condition – simply blooming! One can assume that they must have been quite content with their excursion up here to northern Alberta, Canada. May 20, 2021

From Angie, in VA
I just have to rave on my order for a minute… I’d been looking at Rob’s Violets website for literally YEARS, continually telling myself I was going to order some “someday”… finally got around to it, and ordered 9 violets (7 semi minis, and 2 trailers). You would have thought I received a box full of puppies and kittens ~ I just thought they were so dang CUTE, I kept ewwwing and awwwing over each as I unwrapped them ! I’ve been talking to them, welcoming them to their new home… one even had to come to the office with me ! 😀  Super happy with my order, can’t wait to watch them grow and bloom, will definitely be ordering more !!!! May 10, 2021

From Deb, in MI
My violets arrived April 15 they where in great shape. Thank you for all the care you put into your violet plants and the packaging that keeps them from damage in transit. Your customer care is excellent.  April 16, 2021

From Cindy, in CA
Thank you! The plants arrived in perfect condition, and are super healthy. Class act shipping, and they were packed very well. That plastic wrap kept them perfectly moist. April 15, 2021

From AnnMarie, in TX
Thank you so much for the plants. They arrived in beautiful condition. Your packing was amazing! I was so pleasantly surprised at how big and healthy the plants are. I am so very thrilled with the plants and so happy with the order. I know I will be ordering more from you. My sincere Thanks and appreciation for your exceptional care in handling my new little beauties!  April 11, 2021

From Bob, in IA
I received my FIRST order from Violet Barn and am impressed by the packing done as well as the beauty and condition of the plants that I ordered. Thank you so much! April 9, 2021

From Jan, in FL
I received my violets today.. I am so impressed with how they are packaged…beyond anything expected. Thank you so much!! I will be ordering again. April 9, 2021

Jeanne, in MA
My order came in beautiful, ‘showroom’ condition. Thank you so much. Now, I need to restrain myself from ordering more. I am now very addicted! Thank you, all. April 7, 2021

From Paul, in NC
Although I couldn’t pick them up for three days, I was amazed at the packaging! You could toss the box off a 3 story building with no damage! The plants were 100% healthy and are growing nicely here at home. I’m really impressed and thank you!  March 30, 2021

From Pat, in UT
Yay !! Thank you so much for sending my baby violets which came perfectly wrapped perfectly healthy got here today. I just want to thank you for sending my baby’s so fast and so gently wrapped in insulation and Bubbles and they were happy to be put in the light I will be buying more in the future thanks again. March 10, 2021

From Tammi, in WA
I just wanted to send a very quick but heartfelt THANK YOU for such wonderful quality plants. I was absolutely delighted at the packaging, health and overall quality of the hoyas that I received. Out of all the mail order plants I’ve ordered over the years, these were some of the very best. Thank you so much. March 8, 2021

From Dorethlee, in NY
Thank you for beautiful plants. I am very pleased with this delivery– the plant size are wonderful and robust.  Thanks again. February 6, 2021

From Lavena, in PA
I just wanted to say I have made several purchases of your beautiful violets over the past 2 months. Never would I have thought that such beautiful and fragile plants could be safely shipped in the winter but you quite obviously have this down to an art. Each plant is meticulously and carefully wrapped and placed very securely in an insulated box. Each plant I have received (and there has been a BUNCH ordered!) are as perfect as when they left your facility. Beautiful, shiny leaves and a couple of plants even happily blooming! Thank you so much. I have become quite a fan and have recommended your site to several friends. I sincerely hope to visit your facility in the upcoming year and see your glorious plants in person! Best wishes! January 26, 2021

From Lochie, in TX
Just to let you know how wonderful my first order was and the packing was absolutely great! I do a lot of online orchids and this is one of the best ways of packing I have seen!!! Will be ordering more! January 28, 2021

From Jana, in AZ
Hi, I just wanted to thank you for my very well packed orders. I call myself the “Master Packer” of packing trucks full of plants and packing and shipping plants. I must say you do a VERY fine job! Thanks for the lovely plants too! January 25, 2021

From Lisa, in ID
Just wanted to let you know my african violets arrived last week. They were packaged so well and they arrived in perfect shape! I can’t wait to see them bloom in the near future. Thank you for the great service! January 26, 2021

From Beth, in CO
Your package came yesterday and all the violets are in great shape. I’ve never ordered from you before and am always a little nervous about ordering plant material, but you guys have got packing down to an art form! Many thanks, I’ll be ordering from you again. January 23, 2021

From Mary, in NH
I just wanted to complement you on my most recent Violet Barn order that I received in early January 2021. The packing, as usual, was excellent and all the plants arrived looking healthy and a couple of them even had tiny blooms on them! They are all doing excellently and I appreciate your excellent customer service, notifying me when they shipped, etc. Keep up the great work, I will definitely be ordering from you again! January 18, 2021

From Dave, in MD
I am happy to report that I collected the plants within 20 minutes of their arrival at the UPS Store. They are in perfect condition. I must say that in my 80 years, I have NEVER found plants so carefully packed.  Even with the same insulation I used in my house! Now that is above and beyond in my opinion. You are now my Gesneriad Go-To Folks! December 23, 2020

From Trish, in Ontario
I received my order. I was very impressed with the care and detail that went into packing the little plants to protect then from the cold weather. The plants are healthy and suffered no cold damage.  December 17, 2020

From Elaine, in FL
I ordered a violet from you months ago and it is coming along quite well. The packaging was with the utmost of care. I’m enjoying watching the progress. Thank you and I will be ordering another soon. Many thanks December 14, 2020

From Vickie, in WV
the violets came yesterday in great shape. Your company is the best at shipping with no damage. I will be ordering more in the future. December 12, 2020

From Janet, in New Brunswick
Just wanted you to know that my African violets arrived safely, your care in packaging was amazing. One is blooming. They are beautiful, and thank you for spreading your blooms to my home. December 7, 2020

From Holly, in AR
I know you guys must be very busy (and I hope that a very good thing!) but I wanted to let you know how impressed I was with the plants I received today. The package was insulated tremendously, and the plants were in pristine condition. I’m amazed at what you guys are able to accomplish and I’m already so smitten with my little primroses! Thank you so much, and I hope you can feel the appreciation.  THANK YOU!!! December 2, 2020

From Robin, in IA
Received my order today. Your packaging/shipping is incomparable! There was only one small broken leaf on al four begonias, which is nothing short of amazing. How nice to receive such lovely plants. October 24, 2020

From Missy, in MO
I received my violets today and I could not be more pleased. They were really well wrapped and arrived in great condition. It’s been a dark and dreary time for all of us and seeing these little gems show up at my door was a beautiful Friday gift. Thank you. October 23, 2020

From Mary Ellen, in WA
Thank you, Violet Barn, for the meticulously packed order I received today. You always astonish me with your precise and careful wrapping of each AV, to say nothing of the carefully insulated box. I appreciate your attention to detail and obvious care you lavish on each plant. October 23, 2020

From Donald, in AR
Received order in excellent condition. The packing method is to be commended. Plants are fresh and vigorous in appearance. Thanks for professionalism. October 10, 2020

From Jo, in TX
I have received my order. I am very impressed with the care that these plants received during packing and shipment. They arrived in perfect condition. I have passed on my very favorable impression of your company to my other friends and family who enjoy indoor plants.  October 10, 2020

From Cecelia, in FL
just a quick note to let you know that my plants arrived on time, and in perfect condition. This was my first time in ordering plants on line and you did not disappoint. Am so very happy and satisfied with my selection and the condition of the plants received. They are loving the Florida weather ! GREAT JOB !! October 5, 2020

From Chris, in IA
I received my plants and just have to say I have never received better packing and real thought in protection like I did from you. Thanks for such concern about the plants and how they would travel. They look fine and are now under my light stand. October 4, 2020

From Lelia, in WA,
I received my order yesterday, and everything looked amazing. I am falling in love with your begonia collection, and I am temped to place another order with more begonias. Thank you for providing such a beautiful selection of plants to feed my addiction. October 2, 2020

From Fred,
I just received my order from you and it was the best packaged order I have ever received. Thank you so very much for packing with such care! The plants arrived in PERFECT condition and I will definitely be ordering violets from only you going forward! Really just an excellent job! Thank you!  September 22, 2020

From Elaine, in CA
I just wanted to let you know my order arrived today and I am so impressed with how perfect all the little plants are and what an amazing job you guys do packing and labeling them. Its so very appreciated.  Thanks again. September 17, 2020

From Druh, in MA
Hello, I just got my box with two violets and was delighted to see how careful and conscientious the packing was. You ship when you say, the package arrived as scheduled, and the plants are perfect! Thank you! September 11, 2020

From Andrew, in TX
My order just arrived and I wanted to thank you for yet another job well done! The plants arrived in perfect shape, no doubt in part to your state of the art packing techniques. I’ve ordered from your shop a handful of times over the last 6 years and have to admit that you have the best prices on some very hard to find terrarium plants. Not to mention that the plants you sell are always heathy, which has lead to many of my landscapes being fantastically overgrown. Keep up the fantastic work and I will be back for more in the future. September 10, 2020

From MaryAnn, in RI
Just received the 3 plants I ordered. All appear to be perfectly healthy! Packed with a lot of TLC!  Thank you so much! I will definitely be ordering again soon. September 5, 2020

From Cordelia, in UK
I must congratulate you on your excellent careful packaging. The British Customs had a glitch in their system and thus although I paid the customs duty the minute I got their email, they then sat on the package for another 2 weeks and I only got it my streptocarcus on Saturday two days ago.  Despite living in the box for over three weeks, once I had unwrapped the little pots they all looked alive. I have given them a little drink and let them rest int their tiny pots and will be repotting them this week after a week’s ‘rest into larger 3 inch pots with proper africanviolet/gesneriad soil at some point this week.  Fingers crossed they all continue to do well. Congratulations on your amazing packaging care and skill!  August 10, 2020

From Carolyn, in KS
This is my second order. I was very impressed with the first order. Everything arrived in great shape. Only lost one leaf on carousel. Very professional shop August 11, 2020

Marina G.
Hello! I just want to say thank you! I am beyond happy about my order. My babies look very healthy, gorgeous and I hope to keep them this way, I am new Mama’s plants so fingers crossed! All the plants are beautiful.  The amazing standard of you guys is unbelievable. I want to buy all the violets! I am speechless! Thank you, thank you, thank you! I will be coming back for more!!! August 20.2020

From Linda, in VA
Package arrived today and I don’t think the babies even knew they were moved. Thank you so much. You guys are awesome. August 6, 2020

From Renee, in OR
I just unpacked my order of miniature begonias and all I can say is WOW!!!! I’ve never received anything that has been packed so well with care and so much protection. In spite of the hottest weather of the year for shipping, my plants were beautiful…..so full, so  healthy and they looked exactly as shown on your website.  I know where I’ll be doing my Christmas shopping! August 1, 2020

From Carol, in Manitoba
Just received my order and would like to inform you that all 3 plants are in pristine condition; in fact, they look as though they were just bought at your physical store. They spent well over 2 weeks in transit, so this is quite a testament to your careful shipping. June 24, 2020

From Mary, in MI
Thank you for the little African violet plants we got yesterday they were so cute and shaped perfectly we love them both and thank you again very much so for being so understanding with me calling you so much.  Love them thank you. June 18, 2020

From Patti, in TX
I received my order today, impeccably packaged. I unwrapped it and there stood a happy, perky, bright colored, absolutely adorable little plant! I can’t wait to see how it looks when it blooms! I will definitely be ordering again. I will be looking for a micro mini next time. June 12, 2020

From Peggy, in OH
Thanks so much for taking such great care with your packaging and shipping. The baby violets arrived today in good condition and I was thrilled to receive them. They will be loved and well cared for. Thanks Violet Barn. You have a customer for life. June 4, 2020

From Suzette, in PA
Just received my order was totally impressed with the packing and the condition of the plants! Thank you so much I look forward to seeing them grow and I will be ordering again. June 4, 2020

From Genevieve, in FL
Thank You so much for my recent order. Though, due to the prevailing shipping delays it took 7 rather than 2 or 3 days to get here, the plants arrived in perfect condition – amazing as they were wrapped up in the dark for over a week and came out perky and lovely. Your plants, packaging and care at every step are greatly appreciated. I am excited I have another order shipping next week!  June 4, 2020

From Anna,
I ordered 6 Hoya starter plants from Violet Barn as a first time order. I was blown away by the meticulous packaging of the plants. They all arrived in pristine condition. Although small, as they are starter plants, they appear extremely healthy. I look forward to watching them grow. Notification was sent upon mailing and they arrived in two days. I look forward to more orders from Violet Barn. Very pleased. May 30, 2020

From Ann, in OR
I was impressed and delighted with how well my first order of plants travelled cross country to Oregon. Box was badly crushed on one corner, but the plants inside were in perfect condition!! And you can quote me on that.  May 29, 2020

From John, in PA
I just wanted to say that I received both my orders. As usual, the plants were packaged amazingly well and the plants arrived in beautiful condition. Despite all your apologies for possible delays due to the coronavirus, I did not notice any real delay in the orders being processed or shipped. You are all doing a phenomenal job! This is why I will order more plants in the future. I may even take a road-trip and visit you at the barn.Keep up the great work. May 22, 2020

From Cat, in MO
I received the 2 violets today that I ordered in mid-May. I want to thank you for the care that you took to pack them in a way that they were unharmed. I also want to thank you for your enclosed instructions. Very helpful! I will certainly ordering more from you in the future! May 22, 2020

From Cliff, in IN
Thanks for the wonderful Saintpaulia speces. You plants are nice and healthy and should do just fine. Thanks for keeping the species available. They are beautiful in their own right. May 22, 2020

From Jeanne, in TN
I made my first order last month. I’ve always been a lover of all things African Violets! BUT I really didn’t realize how much I didn’t know until I started reading and educating myself on how to better raise them, from your site! Thank you for all this GREAT info. Now, back to the order. I received my three mini violets. They were carefully, thoughtfully packed like they were Faberge eggs!! They were nestled and wrapped so well that I was almost sorry to unwrap them! Thank you for the care. They arrived completely unharmed and in perfect shape. They are happily sitting on my kitchen table resting after a long trip. May 11, 2020

 


…and some “constructive” criticism:  Yes, we sometimes get complaints–we guarantee safe delivery on all orders and occasionally need to process a refund or send a replacement plant (our average is about 1 in every 100 orders).  We haven’t printed these.  These are the more specific complaints/comments that customers have made–we reprint them so that we have a chance to explain, improve our work and, perhaps, avoid similar problems in the future…..

From Dianne,
I spent $39 for shipping, this is terrible service!  When I placed the order I though it said by spending the extra $20 it would be a rush, but now it seems that I could have saved the money and getting it the same time.  Our reply: Choosing Express only changes the time in transit.  We ship at the time stated on shopping cart and checkout pages when order is placed.  The statement shown there says “Express: 1-2 date of shipping”.
I just received a small box containing 7 1″ pots of supposedly African violets.  It is hard to tell as all there is is leaves.  You are the biggest scam artists I have come across.  You can bet I am going to show my neighbors and spread the word.  Believe me, I will get the word out.  Our reply: All of the plants you ordered are MINIATURE varieties (two are MICRO minis).  They will never grow much larger than what you see.  They are in 2″ pots, and will not outgrow these pots.  All of this is clearly stated on the product pages of the website.  You received exactly what was promised, and what you ordered.  We can only be as clear as possible on the site, we cannot be responsible if it is not read.  Feel free to get the word out–we ship exactly what we promise and are very clear about it.

From Delvern,
The order has been received quickly and came very well packed!As to the size of the plants that I got I was very disappointed. They were very small and looked Nothing like the pictures you advertised. I expected some flower’s and or Buds, but these are just
barely rooted cuttings. I saw nothing in the advertising text about them being that small. As a first time Customer, maybe the product’s should have been better and at least trying to bloom. I’m not impressed, I hope you’ll do something about this? I thought I wasn’t
buying seedlings?  June 3, 2021  Our reply: Sorry for your disappointment.  What you received is not unusual for what we ship.  We do clearly state this on the website (see the category pages under which products are listed, as well as on terms and conditions page, where examples are pictured).  If we have plants in bloom, we ship them this way, but not all plants on hand are in bloom at all times.  What you ordered happened not to be.  In addition, demand is VERY high in spring, so our selection is more limited.  All will grow with proper care.  If any concerns arise in growing, you can contact us as problems arise.  Plenty of info on plant care pages as well.

From Bobby,
You continue to remind me that it is my risk (priority mail in winter). What you risk is losing a long time good customer.  February 4, 2021  Our reply:  We believe in truth in advertising–we only promise what we can reasonably provide.  We’re not salesmen who will talk people into a sale only to disappointed.  Not everyone reads the website and some buy impulsively–reminders are necessary for this reason.

From Larry, in NY
I very recently bought a number of plants from you, virtually all of which rotted away upon transplant. I’m a repeat customer and have 40 years plus gardening experience and have never before had such poor results. What do you think of this? At this point I’m one very
unhappy customer.  Our reply:  Sorry to hear of this. We can only promise safe arrival of plants, and would need to know of any problems within 72 hours of delivery. After that, their care and environment is out of our control (these were shipped 4 weeks ago). We are always available via email or phone should any problems arise, and can try to diagnose problems and provide advice. There is also much information on the plant care pages of the site. Since no details are provided in the email, we cannot provide an informed guess as to what might have happened to the plants in question.  If you can send us photos with an outline of care and environment, we can attempt to provide some insight.

 

 

59 comments

  • Don’t order from this company if you have a postal locker. I paid for the shipment to be signed for so that it would get delivered to my house, they sent it without a signature required and it got put into a postal locker. They use Stamps.com so the shipment did not show up in the USPS notifications that I have setup. Needless to say the shipment was dead and The Violet Barn said they weren’t responsible. What a rip off!

    • You made no mention of these complications when you placed the order. We have no control over how your local post office handles packages being delivered to you so cannot be expected to anticipate problems. All we can do is ship orders in a timely way–we have NO control over where the package is placed when delivered. It is your responsibility for retrieving the package. If they are left to die in a locker, this is the decision you made, not us. If the placement of the package is a concern, this is an issue to be discussed with your local post office. Emails were sent to the address you provided when we shipped, including tracking information.

  • I have ordered twice. The plants are very expensive, look wonderful on the website and are very small and sparse compared to the pictures . The first order never thrived and was dead in a few months. The second order was dead in a week. The company was very defensive when I complained. It’s a scam.

    • No scam. As one can see if they look through our web pages, we are VERY clear and upfront about everything–what is shipped and how, when, etc. Of course, pictures are of plants grown out to maturity that look their best–we clearly state that we cannot ship them that size (there’s no way we can fit a plant like that in the box!)–growing them is up to you! We promise safe arrival (by express if in winter), and if you have difficulties growing them after arrival, we are always available by phone or email for advice, consultation, etc. We cannot promise plants will live forever after you receive them–their care is in your hands once received. We can offer advice, however.

  • Thanks for the advice on using physan, my plants are recovering well from the fungus here in Waco Texas. I appreciate your help!

  • I placed an order with freebie and it doesn’t show on invoice 191017-132212-7283. This is the second time I placed a comment and no freebie shows up.

    • The free plant won’t appear on the order when you place it, but should in our order confirmation. Be sure to follow every one of the steps–these can be seen by clicking on the “smiling stars” on the shopping cart homepage. Be sure you “submit” the review after you write it.

  • Elizabeth Mills

    I received my plant yesterday. No damage found, but I was very disappointed. The plant was tiny and had no blooms— just a label on the side that says what it is supposed to be. I guess I will just have to wait and see. Definitely NOT worth the price of the plant or the shipping.

    • You ordered one plant. Had we had one in bloom, we would have sent it. We had none in bloom for this variety–we cannot promise sending all plants in bloom. We grow thousands of plants and not all of them are blooming simultaneously. The largest plants we ship are in 2.5″ pots, the size you received. This is the largest we can safely package and ship through them mail. We have larger plants, often in bloom, for visitors to our shop, but these are too large to safely ship. This is all explained on our “terms and conditions” page, including photos of plants we typically ship.

    • My violet grew beautifully and finally bloomed. I had ordered a red violet. I received one that now has deep maroon flowers, NOT red. Still disappointed and will not purchase another plant from your store.

    • Understood. Unfortunately, African violets do not come in “true” red–simply not genetically possible at this time. The varieties we describe as “red” are as red as they come.

  • My African Violets arrived today. I commend the way you packaged your plants. No damage whatsoever. I just noticed a couple plants has brown discoloration on their leaves (i.e. White Cradle, Son of Hellos, Gieselle, and Pink Watercolor). I am not sure if this is natural for these species. Some of the plants have little buds. In reading the re-potting instructions from your website, I believed it’s time to re-pot these babies in a 4″ pot. Already getting excited to see these babies bloom.

    All the reviews are true. You guys are amazing. I am going to post the pics on Facebook and tag you.

    Thank you very much

  • I came across your web sight while searching for African Violets and WOW so many to choose from. Couldn’t decide right then, waited a few days, came back to place my order. I went with the special 5 different trailing varieties, mostly because I couldn’t decide, but when I went to place in the cart one that had caught my eye earlier it was sold out, I wish now that I hadn’t waited. All arrived in fantastic shape, even had some buds on one, it is now open and so pretty. All are doing well, planning on placing another order.
    Fantastic job, thanks so very much !

  • Cherith Haupert

    I love the plant collections at Violet Barn. My favorites are the mini and trailing violets, but especially the streptocarpus. Most bloom continuously and bring so much joy to my indoor gardening.

  • I’m a relative newbie and had purchased 3-4 violets.. all are doing well. Received timely and in perfection condition. I also purchased soil and that was packaged well. The only AV that didn’t survive was a yellow variety (I don’t recall the name).. I’m not sure why. And I tried to revive, replant – a few times.. but it had root rot and I was unable to save it . I am ordering 2 more today as I really enjoy the little yellow plants! Thanks again!

  • I just received my package yesterday and I am so so pleased with my order! I Purchased an African violet called in. The one that I got was so gorgeous with big huge healthy leaves and the packing was unbelievable. I was so impressed. I will Always purchase from the violet Barn. Thank you so much

  • I ordered 7 violets in the dead of winter. After they were shipped we had a spell of bad weather and the shipment was delayed en route. I was sure they would be killed. But your packaging and insulation were amazing. They were in great shape, but I waited awhile to see if there was any damage that wasn’t readily apparent. Nope. Its been a month and they are thriving. lots of new growth, one is even blooming. I’m really thrilled with the health and condition of these plants and with your great packaging and shipping. It was pricy doing the expedited shipping but well worth it to receive such happy plants. Thanks.

  • I had a white with blue border single flowering African Violet that was my favorite of several varieties. It had gotten quite old and had a long rambling stem. I started a new plant from a leaf and when it was growing well, I tossed out the old plant. I was dismayed to find out that the new plant produced dark purple flowers. I’ve read your instructions on how to propogate using suckers and flower stems and will use that method in the future. I am still trying to find another plant to replace the one I lost. I’m 90% sure it is “Blue Border” by Rienhardt. Does anyone have any advice on how to track one down?

    • Multicolor varieties are, by nature, sometimes unstable. We’ve never grown this variety and wouldn’t know where to find it. It is a very old variety, so this may be difficult to replace.

  • I’m so impressed with my first order!!! Thank you. This was a birthday gift to myself and I have to say I was beyond charmed at how well everything was packed. Whoever creates the perfect little newsprint cocoons is an artist. And my goodness-such healthy gems each plant looks as they emerged from these protective pockets. I am already planning another order as I’m beyond pleased with my first.

  • You guys are the bomb!! I live in Chicago and we are having the coldest weather ever – it is -23 degrees today and still dropping. I ordered some violets and used the express mail as recommended. The plants were packed yesterday and shipped out. I recieved them within 24 hrs almost on the dot. The plants were so well wrapped in paper, then insulation, surrounded by bubble wrap and then a silver heat/cool type wrap all in a box. I was nervous, but the plants were perfectly fine. Not cold at all. They look wonderful as promised. You guys know your business. I will be back for more. Thank you.

  • My first order of 7 African violets arrived in perfect shape. I was amazed at how healthy and robust each plant is. Several are already in bloom and others have buds ready to open almost any day now. I am extremely pleased with my first plant order and look forward to trying other varieties in the future.

  • Christina Plaisance

    I just received my two African Violets. Not only do they look fabulous, but they were so carefully packaged.
    Thanks for your effort in making sure that I received them in such great condition!

  • Tony Castineiras

    Great plants at very good prices. Amazing shipping technique. Fast delivery. All eight plants have arrived in perfect conditions. I have left specific reviews for each plant in the catalogue section.
    Thank you guys, you are the best!

  • A few years ago I bought 2 African violets from you. One is a Russian hybrid called Cherry Blizzard. I have to say, I never expected it to grow as it has! The leaves are huge! Several are 3″ across. The plant measures 18″ across! And the beautiful deep color of the flowers is breath taking.
    The other is a Blue Turtle. It is not as large as the Russian, but the blue flowers are so pretty.
    My violets are kept where they get both light sunlight and artificial light.
    I will be ordering more violets from the Violet Barn! How could I not! Thank you.

  • I have always enjoyed doing business with Violet Barn and hope one day to be able to make a visit. The plants I have received over the last three years have thrived and continue to bloom. Whenever I have had questions, I have always gotten prompt, courteous and helpful assistance. I look forward to receiving this new order. I never doubt my ordered plants will arrive healthy and ready to give me years of pleasure to my growing violet collection!

  • I ordered the 5 species special, and they came today: absolutely perfect! They are the picture of health. As far as I’m concerned, the species have the most beautiful foliage. Thank you!

  • Thanks so much for so carefully packing my order! My 6 African violets arrived almost unscathed—only one broken leaf. Considering they traveled clear across the country, I’m quite pleased. I’m excited that a couple of the plants have buds. Thank you, too, for the free plant, LE Hydrangea.

  • Hello,

    I ordered “Rob’s Twinkle Blue” from you almost two years ago and while the plant has had lovely green foliage, this week is the first time it has bloomed! I am so excited. It’s beautiful. I live in Utah and am currently growing my tender plants (like African Violets and begonias) in terrariums, as we often have relative humidity in the single digits. Thank you so much for the plants I have ordered from you. They are a joy.

  • Just received my order and am so impressed. The plants look very healthy and will order more. Thank you!

  • Hello, I received my healthy violets today and they were packaged very well. I am very excited to see them in bloom. My only disappointment was that there was no “freebie” included and I gave a revue.

    • Sorry, we missed this. We owe you an extra one on your next order–remind us of this when ordering.

  • I have ordered many times and every time is a great experience. Even when one package arrived with the violets all too cold to live, were replaced. I love calling in and speaking with Rob. It’s like talking to a friend. I just received my order and it was perfect. One is already in bloom. My coveted Happy Harold.. I plan on ordering many more in the future. Thank you again for making me a happy customer!

  • So excited to find the Violet Barn! Such beautiful plants & a wealth of information on their website! I am a forever customer

  • This was the first time I have ordered from you and was amazed at the care taken in packing. I have a large mailbox and my carrier managed to stuff the square priority box into it. After trying to extricate the box for nearly 10 minutes, finally had to go back to the house for a knife. Had to cut the box open to get it out ! I was not hopeful. But once back in the house I cut the box the rest of the way open and found the four violets unharmed, one even has buds about to pop open. Thank you so much for your care in packing these delicate plants. I will definitely be ordering again.

  • Hello again, I have a question about Kohleria. You show a photo of an ,”overgrown” plant with several long stems. Couldn’t you grow it as a hanging plant and leave the branches on? That plant would probably break off because it’s used to growing upright, but if I grew it as a hanger from the beginning, wouldn’t it be alright?

    • You could let it grow as a “hanging” basket. If not pruned, rolled, or rerotted, the stems will grow long, weak, and spindly. Eventually, their weight will make them lay down or over the edge of a pot. In the wild, this is how they spread–tall plants will lay down on the soil surface, then root. An “attractive” appearance is in the eye of the beholder, though. We prefer the bushy, upright, habit, since you’ll get a fuller look, and more blooms, that way.

  • i have a west facing covered front porch can i grow A.V. out side here in miami,florida.
    i also have a lot of ceramic orchid pots with a atached saucer,is this a ok pot to use..i know from years past that my moms A.V.were hard to grow indoors in Nashville,Tn

    • No reason it shouldn’t work, and no reason they won’t grow indoors well, if you can provide enough light.

  • I am so happy i found your company, my little darling violets are amazing, i am ready to order more
    the selection was great and the packing impeccable.

  • Thank you so much for your care in shipping your incredible violets to me. I absolutely LOVE them. They are doing so well with such a wonderful start from you. I have enjoyed watching them grow and now blooming. They make me smile everyday.

  • Hi,
    Just wanted to let you know I received my first order from you today – I couldn’t be more happy!
    Totally impressed with the packaging of the little plants – all five arrived safe and sound and look beautiful and healthy. I am especially tickled with the miniature AV, my first, will definitely be ordering more of these.
    Thank you for a wonderful online shopping experience!

  • I received my order one week ago and I’m thrilled to pieces! Of the 10 violets I received, 7 of them have buds ready to open in the next few days. The entire process from ordering to arrival was great, and the packaging is absolutely top notch. I can’t wait for my Streptocarpus to grow and bloom. Thank you again. I’m looking forward to my next order…so many choices!
    Best regards,
    Lynn

  • Hello, I was visiting the violet barn in person on Aug. 10th and it was a pleasure to meet you!! So far my plants are doing fine and they look great! I bought 5 of them and 3 of them started to give buds. Mountain Snow Cap is blooming beautifully! I appreciate you answering all my questions about these plants, you were very helpful to me and your soil mix is perfect. I plan to order more soon. I highly recommend anyone who is interested to use your soil mix. Don’t be afraid to order young plants because they seem to grow so fast! Thank you so much Olive! Have a great year! A++++++

  • I received my 5 trailing violets in May . Two had buds. They were so well packaged and arrived in the best condition. I have enjoyed watching them bloom and grow. I have told other friends about The Violet Barn. I just recently placed my second order of 3 more trailing violets. I just love their size and growth habit. My space is limited so this is wonderful to be able to add to my collection.

  • Received my order of 3 African violets today. Beautifully and safely packed – all three are completely undamaged and healthy. All are leafed out well with blooms already set on the Happy Harold and Cosmic Art. The 3rd one (Ma’s Crime Scene) is not yet blooming, but looks great. These folks did a good job and I plan to be back soon for another order. I rarely order plants through the mail as so much can happen to them and you never know what you may get. Violet Barn described their plants accurately, priced them fairly, and shipped well packed. What more can you ask for?

  • Theresa Bennett

    Just received my order and I am thrilled with the quality and health of the plants. One even had several blooms on it! I will be ordering again from the Violet Barn! Thank you so much.

  • DearRob& Olive. Just wanted to thank you and your crew for great looking plants. Well packed and not a broken leave❤️

  • My order arrived today (April 27th) and even though the mailman left the box on the porch (thankfully no sun in the afternoon) without ringing the doorbell to let me know, everything inside was just great. So carefully wrapped and such healthy looking plants. I am so looking forward to seeing these beautiful plants bloom and grow. Awesome service all around.

  • I recently purchased three African violets. When I received them I was extremely surprised at the quality. Beautiful plants and so healthy. The packaging was outstanding. Not a mark on the plant and packed so nicely. I am very pleased by your product and will come back again soon.

    Thank you.

  • I just received my Rob’s Bunny Hop. It’s an Adorable little plant. The packaging protected the plant so well that the flowers and buds were intact. It’s intended to be a gift, but I’m sorely tempted to keep it myself. My next planned project is a terrarium. I know where I’ll go to look for plants to put in it.
    Thank you so much. Best, Michael

  • Terrific plants and service! I ordered a few plants for a lecture I’m giving and they arrived in perfect condition, some even with flowers. Thanks again.

  • It has now been a month since my 10 plants arrived. I reviewed them Feb 2nd as an early Vday gift to myself.
    First off I want to say that you guys did a great job packaging them. They arrived to my post office in the middle of a blizzard too. I was worried they’d suffer from frostbite but the packaging was exquisite. I placed them into my indoor little greenhouse where a month later, I can proudly say that they all have buds with the exception of 1. For the price and quality of plants I got, this place is awesome! Thank you!

  • I received my 4th order this season…every one of the plants arrived beautifully healthy with not a bend or missing leaf. Amazing..I am in Love with The Violet Barn. Your selections are phenomenal….well, I do wish you had more Chiritas. Those are my most favorite plants you carry. Thank you very much Violet Barn.

  • Just received my order. The packaging was awesome; every streptocarpus undamaged; healthy.
    Thank you.
    Linda, Lexington, Missouri

  • I just received my order of 10 African Violets. The packaging kept the delicate plants safe all the way to Hawaii. Four of the plants arrived blooming. I am so impressed! Thank you!

  • Received my order of violet plants beginning of November. They are already 5-8 inches across and all have several buds. I planted them in your violet potting mix which I purchased previously and use the Dyno-Gro fertilizer on not only my violets but all my houseplants . I will not use any other fertilizer from now on. Love my plants I get from Violet Barn and will not order from anywhere else.

  • I am a first time customer who just received her first order. It was crazy to order plants when it is this cold (about 20˚) and pay winter shipping. My husband said wait, but I decided to give them to myself for Christmas. I was shocked by how lovingly they were packed and they arrived in good condition. Each plant has 4 or 5 good sized leaves and looks healthy. If you ever offer a violet that is so dark it looks almost black, let me know. I now have 21 different violets and would like a “black” one.

  • As before, the plants I ordered (5 streptocarpus and a little hoya) arrived in perfect condition. Your packaging is something far and above pretty much any nursery I’ve ever dealt with over the last 30+ years.
    In winter, I’m stuck with only an east window here in New Mexico, and streps are perfect here. Despite being tiny on arrival, I know that they will grow and thrive…Bristol’s Blue Bopper is already throwing a bud and the hoya is growing like crazy.
    Thanks so much!

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