Customer comments and feedback
We ship out thousands of orders, and tens of thousands of plants, each year. We take pride in the fact that we send healthy, well-grown and groomed, plants. These are carefully wrapped and boxed and shipped out as soon as possible–more than 90% of orders are shipped within a matter of days of our receiving them.
We guarantee safe delivery of all orders, and healthy, properly labeled, and true-blooming plants. On occasion (about 1 in every 100 orders), we’ll have to make good on our guarantee. Sometimes, plants perish in weather that’s too hot or cold, sometimes the post office “squashes” a box and, sometimes, we’re to blame for poor packaging or clerical mistakes. In such cases, we’ll reship plants, issue a credit, or refund money (we need to do this on about 1 in every 200 or so orders).
In any event, we always try to please and look for ways to improve our growing, shipping, or service.
Need to contact us? You can send us an email, or a immediate answer to you question, it’s always best to contact us by phone (585-374-8592) during normal business hours (12-5 pm EST).
If you are having problems with a plant or need advice on plant care, we suggest contacting us by phone, since an informed diagnosis will require discussing the condition of the plant, your growing environment, and the like. We also suggest using the information provided in the “plant care” pages of this site before calling us, since many answers can be found there.
Here’s a few of the unsolicited comments recently made by some of our customers. All appear precisely as written, without editing. So that the page doesn’t become too lengthy, we only reprint those received during the last 12 months.
The “compliments”: Some of our recent satisfied customers speak…
From Barbara, in KY
I received my order today and wanted to thank you so much for the great packaging and plants not damaged. I order a lot of house plants and you are by far the best in getting my plants here safe and sound. Thank you for your time at processing my order.I have another order coming; can’t wait. August 22, 2019
From Connie, in AR
I recieved my order on August 16th. The plants arrived in perfect condition.the Episcia was in bloom currently the species violets are in bloom. I will most definitely order from you again. August 20, 2019
From Tracy, in WV
I would like to thank you for helping me through an African violet crisis last summer. I am certain you wouldn’t remember the phone call, but I had purchased three of your miniature African violets prior to leaving on vacation. They were all healthy and beautiful when I left. But when I returned, Rob’s Dodo Bird had nothing but three leaves remaining (through no fault of Violet Barn). You kindly and patiently talked me through the procedure for creating a “little spade” in an attempt to propagate what was left in hopes of saving the plant. I am happy to attach a picture of the two delicate little plants that I now have. It has taken quite a while and they have not bloomed yet, but the leaves alone make this plant special. Thank you, Rob and everyone at the Violet Barn, for the excellent service you provide and for the quality of plants you sell. July 19, 2019
You always send me such beautiful and healthy plants. Thank you so much; I sincerely appreciate it. July 2, 2019
From Barbara, in NY
I was so happy with my first order from the Violet Barn, the adorable mini violets were packed So well and looked so healthy~ I can’t wait to place my next order and am trying to plan a trip upstate to see all of Your beauties in person. July 1, 2019
From Peggy, in VA
Thank you so very much for my lovely violets. I received 3 orders this week, all from professional sellers. Yours was the most carefully wrapped of all. No damage. Plants just as pictured. You are the pros. June 16, 2019
From Debbie, in TN
Just opened my box of PLANTS!!!!?? I just have to say THANK YOU! This is the best box of PLANTS I have ever ordered!! You guys are great at packing plants. I was just speechless. The packing of each tiny plant was just amazing. Who does this these days, now how can I get them to grow?? Do u have a website that will help me with these beautiful plants. I heard they like to be put in shallow pots. Thanks for all of your CARE IN PACKING these!! Have a great week! June 7, 2019
From Carol, in WA
Thank you, Rob & staff for the lovely little sinningias. They are a new type of plant for me, but I have confidence drawing on the experience that I’ve had with Violet Barn when ordering African violets & streptocarpus in past years. Healthy plants, superior packing & great web site are recipe for success for a beginner like me! Thanks! May 26, 2019
From Michael, in NY
My order was delivered today and again I am delighted with my purchase. I ordered 50 African Violet’s last September for my wedding and they were just perfect The Violet barn will always be my go to for my plant needs. May 9, 2019
For the third time (I believe . . not sure . . maybe the fourth? . . getting older . . .), my order has arrived in EXCELLENT CONDITION. Your packing methods and people must be congratulated! Never had a bad shipment! Always love the plants! Thank you many times over – a true fan! May 6, 2019
From Terri, in PA
I just had to write to tell you how pleased I was to get my order. It has taken me a week to do so but “better late than never”, so they say. When my (and my mother’s) plants arrived from you they were wrapped within a box that guaranteed that they weren’t going to move nor get harmed. That is an amazing setup that you use. Kudos to you!!! I purchased our 1st mini from you. It’s so adorable, if I can say that about a plant!! Your plants are very healthy too! Because of these factors, I will be switching from the only vendor I’ve purchased from, over to you from now on. May 5, 2019
From Paul, in HI
Thank you very much for your expertise in packing my order. It was a long trip from New York to Hawaii, yet not a single leaf was damaged! April 22, 2019
From Rosanne, in OH
I am so pleased with my first order from you guys! The miniatures are too cute for words – and a beautiful variety was sent in my “growers choice”! The standard will be fun to watch. And the miniature AV pots in Parisian red – perfect! Oo la la! I will review each as they acclimate and thrive. For now, thank you! April 20, 2019
From Robbie, in OH
I would like to thank you for such wonderful service and beautiful plants. The violets arrived at my neice’s in Florida and are nice healthy plants and some already have buds forming. I would certainly recommend the Violet Barn to others and truly appreciate you fantastic customer service. April 12, 2019
From Virginia, in IN
My violets arrived packed very very carefully I am so anxious for them to grow and bloom. This was my first order from you and I will order again. So excitng!!! They were my 78th
birthday present to myself. Thank you. March 30, 2019
From Anne, in MD
I’m so impressed with my first order!!! Thank you. This was a birthday gift to myself and I have to say I was beyond charmed at how well everything was packed. Whoever creates the perfect little newsprint cocoons is an artist. And my goodness-such healthy gems each plant looks as they emerged from these protective pockets. I am already planning another order as I’m beyond pleased with my first. February 14, 2019
From Sally, in CO
My order came in January to Colorado. Was I thinking when I placed this order? No!
They arrived quickly and were packaged with so much love. All arrived safely. I would and will continue to purchase through your company. Thank you so much for offering unique terrarium plants. Letting your love for plants show even in the care of packing is a complete package for me. February 7, 2019
From Justin, in OK
My plants arrived today and they are perfect! Thank you for an awesome ordering experience. I will be ordering more very soon! February 6, 2019
From Sandi, in VA
Thank you Rob, Lucy and Staff at Violet Barn. The order arrived in excellent condition as always. I appreciate how well you package the flowers and the time and thought that went into sending this and all of your orders. I cannot thank you enough for delivering beauty and joy into my life. Thank you, I always enjoy these wonderful flowers. January 25, 2019
From Jackie, in VA
I just saw the comments from Jan in NH and, as her 89 year old mother, I just want to add how delighted I was with all the violets! Several in bloom and all so healthy and ready to grow—probably due to the wonderful packaging that protected them from the winter weather. (I came back to the site to get more information on planting the miniatures in terrariums which is my “project for the day”. January 12, 2019
From Audrey, in AR
I just wanted to let you know my prayers for safe arrival of my order via USPS
priority in freezing weather were all answered. My violets, streptocarpus and begonia arrived in perfect condition. I can’t thank you enough for your excellent packaging and insulation. It made a big difference by turning a stressful day into feeling like I got out of
school early for the day. I am grateful for your care in shipping and to all the USPS drivers who kept the box moving forward. I expect many years of enjoyment for myself and my co-workers. So grateful! January 11, 2019
From Win, in AR
Today, Fri. Jan. 11th we received our order of four African Violet plants from The Violet Barn. The plants arrived with no broken leaves. They were neat, with an orderly appearance. Thanks to your employees who packaged the plants so to make the trip from New York to Arkansas, in the dead of winter, and arrive in Great Condition. We have ordered African Violets before, from The Violet Barn, and always pleased with your service. January 11, 2019
From Jan, in NH
I gave my mother a gift certificate for Christmas and she received her order yesterday. She is so pleased! I’ve been giving her gifts for over 50 years (she’s 89), and I think this may have been her favorite. I’m forwarding her message, so you can enjoy it. Thank you! January 5, 2019
From Joyce, in LA
I have received my shipment I couldn’t believe how beautiful my plants are some were already blooming have them in my bay windows look forward to ordering many more. Happy Holidays To All. December 26, 2018
From Terri, in FL
Last Christmas Santa gave me a gift certificate for violets. I chose the package of 10 plants selected by the Violet Barn. They not only arrived in great shape, but have thrived all year. Right now nine of the ten are in bloom and are like a rainbow of colors. My original Christmas gift has now become Christmas color for this year and hopefully many to come. Thank you Violet Barn…….. and hopefully Santa will be leaving another gift certificate this year. Through all the medical stuff all year my violets offer such beauty and happiness with such little care. December 13, 2018
From Pam, in MO
I recently ordered 5 AV plants which arrived quickly in early December. They came well packed and are all alive and well. Your packaging continues to amaze me. The plants were are very well protected. This is my 6th order and I will continue to order from you. December 10, 2018
From Mary, in VA
I just wanted to let you know I received my violets today. Thank you – they are BEAUTIFUL. I really appreciate the care taken in shipment of my plants. Love them already and can’t wait for them to bloom. November 21, 2018
From Tom, in FL
I have ordered twice from you in the past 2 weeks for a total of 10 plants of your hybrids. 4 of the plants have flower buds popping out already and I am very, very satisfied with the quality and health of your African violets. I will definitely be ordering more in the future. I highly recommend your business and will give your name to anybody who is interested in African violets. October 12, 2018
From Patrick, in MN
Hey I got my violets today and they look great! I was fully prepared to get smaller ones and didn’t want to get my hopes up for one to be in bloom, but they are bigger than I expected and 3 out of 4 have fully formed blooms and the 4th just starting to get one! Thank you! October 12, 2018
From Kenneth, in PA
got my order today and boy was I happy with the beautiful plants you have sent me. I also want to say that, were there a horticultural award for best packaging of shipped plants you would win hands down!!!! I have had plant orders that were well packed but by the time I extricated my plants, leaves, limbs and flowers were broken. Your system is absolutely the very best. Plants are super protected from damage as well as cold and are so easy to unwrap to boot. Again, I thank you for you excellent store, service and shipping. Good growing. October 11, 2018
From Elaine, in NC
Just wanted to tell you what a pleasure it is to order plants from you. I was very happy to see how well you packaged my most recent order – miniature African violets. It was PERFECT!!! I know that it just makes sense to do it this way, but many places I’ve ordered from just don’t seem to understand how important it is to make sure the item arrives as the customer expects. Plus, your plants are beautifully grown. Thank you so much for caring!!!! September 28, 2018
You can always count on “The Violet Barn” to package and ship with the greatest of care and what’s inside always is exciting and healthy. Love all the colors available which is a plus, thanks to “The Violet Barn”. It’s a great place to learn about African Violets too. As I am still a novice I like receiving their newsletter by email, thank you it’s a great help to me a beginner to learn from the experts at “The Violet Barn” from your #1 fan. September 23, 2018
From Dee, in PA
When I got my last order of violets–also my first–I was very impressed with how they were packaged and what good condition they were in! I couldn’t believe you found a system that preserves the plants so well, keeps them insulated! I don’t think those plants knew they had been moved! Thank you so much! September 19, 2018
From Maki, in DC
They are so live and well, and I couldn’t expect more… What a great packaging! Everything looked as if “hand delivery from the next door.” This is my first purchase form a plant nursery, and I would love to keep buying from you! And thank you Rob, for your replies when I had a problem with placing my order. September 14, 2018
From Olivia, in NY
My plants just arrived today, and I have to say that I have never seen such careful packaging and healthy plants! Looking forward to taking care of them and will be writing reviews on your website as well. Simply above and beyond anything I’ve ever ordered! Will be ordering again! September 13, 2018
From Linda, in MI
I just want to say thanks for the great service and great plants you offer! Everything I have ordered has been in perfect condition! Healthy and packed well for transport! Thanks again! August 7, 2018
The recipient received the violets and was thrilled. Not a petal or leaf was broken and all the plants looked healthy. I will definitely remember you when I wish to gift people with plants in the future, and will recommend you. August 4, 2018
From Pat, in NJ
Thank you so much for the careful packaging and unexpectedly superb condition of the codonanthe plants! I received them on time exactly as stated. July 27, 2018
From Don, in OR
This is just to report that my order for a collection of 5 episcias arrived on time and in great shape! It’s 100 degrees here in Corvallis OR today, but the postman delivered the shipment to our shaded porch and rang the bell. Your packing job is fantastic and must be time-consuming! The only glitch is that I expected 5 different epicias: There were two “Jim’s porcelain doll”s. Oh well. July 26, 2018 Our note: A packing error on our part–your account has been refunded for the redundant plant.
From Elif, in SC
I received my beautiful violets today, Despite the fact that it’s 108 degrees in shade in Charleston. Our mailman came with my order 5 minutes after I arrived home. The box was very, very hot and I was a little nervous opening. Thank you for the perfect packing of perfect little plants. They are indeed very cute and pretty. My daughter and I can wait to watch the grow and bloom. July 12, 2018
From RoseMarie, in NJ
Just wanted to let you know how pleased I am with my orders. Every plant was painstakingly packaged to insure protection from heat and any damage while in transit. I received each of my orders within two days of shipping (as promised). Every lovely plant was in excellent shape. I love indoor gardening as well outdoor (weather permitting). I plan on taking as much loving care of these plants as you did propagating and packaging them. Thank you for the extra freebie too, it was a surprise and very much appreciated! Will probably be ordering again soon. July 12, 2018
…and some “constructive” criticism: Yes, we sometimes get complaints–we guarantee safe delivery on all orders and occasionally need to process a refund or send a replacement plant (our average is about 1 in every 100 orders). We haven’t printed these. These are the more specific complaints/comments that customers have made–we reprint them so that we have a chance to explain, improve our work and, perhaps, avoid similar problems in the future…..
From Laura, in TX
I have ordered from you twice, the first order was beautiful strong plants, most of which were in some stage of bloom. My most recent order was 5 plants, all of which were quite small, actually probably a year from blooming and some so small they did not make the trip well and I am still trying to revive them. I don’t know what you do in this scenario, but someone who pays over $10 per plant should receive a strong, medium sized and healthy plant. Please advise on what if anything you can do to remedy the situation. August 2, 2019 Our reply: Sorry for your disappointment. Two of plants ordered were miniature, so should be small. Others were standard size. They were smaller than what we normally ship, as all of the standards ordered were either the last in stock or nearly so (had none larger to ship). All will grow and bloom FAR in advance of a year–under our conditions probably within 6-8 weeks.
This is my first time ordering from you and I can’t say it has been pleasant. One order after placed came back saying 2 of the plants are no longer available. Now an order I thought had gone through came back as cancelled because I ordered a plant and a pot. I ordered a magazine which said it had a free plant with it. Not sure what I am getting. Must say I’m disappointed. June 9, 2019 Our reply: Glazed pots must be ordered and shipped separately from plants (they would crush plants in box). This is stated on website. Paypal creates issues since it takes you off of site for payment, in which time it removes the last of an item from inventory. This is an issue with Paypal, and will not occur if you are ordering using a credit card on our site. Paypal also prevents us from adding the additional shipping for the glazed pots to the order. A free plant is added to plant order when AVSA membership is purchased from site. Since we did not want so send such a small partial order, issue a refund to you paypal account for items not shipped or send you what you did not want, and could not adjust shipping for what was ordered, we cancelled the order. You may reorder if you wish (separately for pots and plants).
From Mary Ann,
Have received the 2 plants ordered from you. I am disappointed and surprised to see that the leaves on the streptocarpus, Bristol’s white lily, were damaged. One of the leaves were trimmed at the end (due to what looked like damaged) and the other leaf had splits on its sides. The Irish Flirt violet was very small, and had no flower buds. I am very surprised and disappointed in the quality of your plants. For what I paid for these plants, I would have thought I would have gotten nicer plants, especially without damage to them. Our reply: The leaves on the streptocarpus were intentionally trimmed. We need to do this to properly pack the plants–strep leaves can be long and they need to fit properly in the box. As for the Irish Flirt, it is a young plant. It is healthy and will bloom. We had many of this variety in bloom a few weeks ago, but sold them all and now have only younger plants to ship. We cannot promise all plants will be sent in bloom all the time.
From Daniela, in NJ
I kept an eye out for the postman to make sure that when he dropped it off I would bring it right in. I believe the plants you sent were too immature for shipping. Well, they all died. I have grown plants for many years, this has never happened to me. February 4, 2019 Our reply: Sorry this occured. Looking at your order, the plants shipped were more than mature enough to ship (two were miniatures, both about to bloom). The issue was the weather–it is very cold here and in NJ when shipped. This is why we can only guarantee safe arrival via Express mail in winter (you chose priority mail). This is stated on every page of our shopping cart, as well as in our order confirmation. In particular, see the “priority or express mail?” page for a full explanation.
From Cindy, in IL
Be very careful when ordering in the winter. Their website isn’t the greatest and when I clicked on shipping it gave choices. I picked most economical and lost 3 out of five plants to cold damage. They should only offer express shipping. January 24, 2019 Our reply: It is not our decision to make, nor money to spend! We do recommend Express shipping on EVERY page of our site, prominently highlighted and displayed on the home page, and on multiple places on the checkout page. Then remind customers again in their order confirmation. Many customers choose priority mail without problems, but it IS riskier–again, not our decision to make or money to spend.