Customer comments and feedback
We ship out thousands of orders, and tens of thousands of plants, each year. We take pride in the fact that we send healthy, well-grown and groomed, plants. These are carefully wrapped and boxed and shipped out as soon as possible–more than 90% of orders are shipped within a matter of days of our receiving them.
We guarantee safe delivery of all orders, and healthy, properly labeled, and true-blooming plants. On occasion (about 1 in every 100 orders), we’ll have to make good on our guarantee. Sometimes, plants perish in weather that’s too hot or cold, sometimes the post office “squashes” a box and, sometimes, we’re to blame for poor packaging or clerical mistakes. In such cases, we’ll reship plants, issue a credit, or refund money as needed.
In any event, we always try to please and look for ways to improve our growing, shipping, or service.
Need to contact us? You can send us an email, or if you need an immediate answer to your question, you can contact us by phone (585-374-8592) during normal business hours (12-5 pm EST).
If you are having problems with a plant or need advice on plant care, we suggest contacting us by phone, since an informed diagnosis will require discussing the condition of the plant, your growing environment, and the like. You can also email a photo of the problem plant(s) with a description of the problem and its care and environment. We suggest using the information provided in the “plant care” pages of this site before calling us, since many answers can be found there.
Here’s a few of the unsolicited comments recently made by some of our customers. All appear precisely as written, without editing. So that the page doesn’t become too lengthy, we only reprint those received during the last 12 months.
The “compliments”: Some of our recent satisfied customers speak…
From Heather, in NJ
I have to write to tell you how thrilled I am with my order. All the plants arrived so carefully wrapped and in perfect condition. It’s the best online plant packaging I have ever experienced – and I order a lot of plants online. Thanks very much for the excellent service. I am already excited to plan my next purchase from you. September 22, 2022
From Catherine, in CA
I discovered your site many years ago. I have received such lovely plants, most recently a few months ago. My streps have both blossomed once and seem to be getting ready for another bloom soon! My one violet had one flower, but the other two are finally starting to bud up. I would recommend your facility for any of your plants, always healthy and happy! September 12, 2022
From Paul, in GA
We just got an order that my wife placed, I was told to unbox them when they got here. Let me tell you, after decades of getting an assortment of plants, trees and bulbs, your packaging has got to be the best I have ever seen! Wow!! The four plants got here in perfect condition, I was very, very impressed with the obvious care that was taken to wrap each one. A nice job September 9, 2022
From Valerie, in FL
Received six trailers yesterday…packaged perfectly..some even had buds. This is not the first time I ordered and I must say, as usual they are PERFECT. THANK YOU. August 25, 2022
From Medric, in MT
My order arrived today and I am so pleased. I have never seen such care given to packaging ever before. The plants look like I picked them up in person. Before I retired I worked ground crew for UPS air cargo at the Billings Montana airport . I have personally witnessed the horrors that packages are exposed too. Plants and live animals are given no special handling , they are tossed , dropped and kicked quickly and repeatedly so as not to delay the carriers deadlines . You people are great ! August 18, 2022
From Susan, in MD
I have purchased violets at local stores for years. SO MANY have died even though I followed all directions on how to care for them. But the ones I purchased from Violet Barn were like no others! I balked at the shipping price once, but I have been SO GRATEFUL that I will NEVER go elsewhere for violets again! The 3 I purchased are exotic (unavailable at local stores) and are thriving. Plus now I receive your newsletter and have gone back to read old issues too! I seldom provide feedback for purchases, but in this case I just had to.
I don’t know what you all do at your greenhouses but it is nothing short of miraculous! August 14, 2022
From Barbara, in VA
I am already extremely impressed with the quality of your healthy green violets and with the great care and attention with which they were packaged!! In addition, Rob was very helpful is reassuring me that waiting until your soil arrived would be extremely therapeutic for my traumatized plants. I can only hope your plants will thrive with what is described as my green thumb! August 2, 2022
I just want to let you know that after days of sending my poor plants back and forth to various post office facilities, some of them repeated, my plants got here today. Because of your meticulous wrapping and care they survived even in this unbearable heat! The plants are beautiful and in wonderful health. I am not touching them until they have had at least a day to grab light and fresh air. I cannot imagine their trip. Thank you. You have a loyal and repeat customer who will sing your praises. You also sent to a friend of mine and she received hers 2 days ago. She is so happy also, and I am glad as I recommended you to her. July 24, 2022
From Linda, in IA
My violets arrived today, safely and in perfect condition……all 5 of them! I was expecting some leaf damage but that was not the case! I am beyond thrilled as these are the first violets I have had since the late 1980’s when I had 20. Thanks to all who picked, packed and shipped these beauties! When you say they’re packaged to handle rough care, you really go well past that!! I can’t wait to see the blooms. July 21, 2022
From Brenda, in AL
Violets arrived promptly but box crushed by poor handling. Unbelievably, the skillful packaging absorbed the blow and ALL 16 violets survived with ALL leaves intact. Message sent with a thankful heart. “ All of you” are amazing! July 7, 2022
From John, in AL
I know you are busy and therefore no response is requested … but I just received my first order from you and wanted you to know that I am singularly impressed with the detailed packing and the condition of the four plants. I’m an old fart and have received a lot of packages in my time but yours takes the prize. I don’t send a lot of “hearts and flowers” emails … but I simply couldn’t let this opportunity pass me by. Kudos to your team. Very impressive. June 24, 2022
From Douglas, in NJ
I ordered two African violets from two different places. One place just sent two leaves. I don’t have a lot of money or time and now I need to get two small pots and hope that they survive. The next day, your African violet arrived. It was packaged perfectly for a fragile plant and the plant was in perfect, not just excellent shape. I will definitely order from The Violet Barn again and recommend your place to others. Thank you. June 17, 2022
From Margaret, in SC
wanted to let you know that my shipment of sweet violets arrived unscathed this morning. It was such a pleasure to open them and see so many of the plants were either in bud or in bloom! I look forward to watching them grow and have definitely bookmarked your site for future reference/orders May 19, 2022
My mom was wanting a white African Violet and said she could never find any. So I went online and found The Violet Barn and realized they had white African Violets. I was skeptical about ordering plants online because I had never done it before. So I ordered my mom, “ma’s white elephant” and myself “ma”s crime scene”. I received my package today and the Violets were packaged with some SERIOUS care!!! I was super impressed!!! My Violets were in perfect shape. I am excited to watch them grow. I will DEFINITELY be ordering from The Violet Barn again! I will definitely be telling my friends and family about this place! April 28, 2022
From Sarah, in PA
Thank you for the update and all that you do. They came in today packaged beautifully and the violet was even blooming. I ordered your new hybrid trailer “Robs Mirrabooka” and a lovely Hoya obscura. I am so incredibly pleased. This is my second order. I’m honestly shocked how fantastic everything is. You obviously have mastered your craft. I just wanted to show some appreciation for you and what you do. April 27, 2022
From Lisa, in NV
Just want to tell you guys what a great job you are doing – the care in the packing shows! Really 5 star company giving others the ability to have these exquisite plants in their homes. Lost several leaves on this big shipment but they all still look exceptional! Strong and healthy plants. Know that lots of us trying to be in tune with the planet send you lots of positive thoughts every time they look at your plants. April 17, 2022
From Jim, in MI
The five plants arrived today safe and sound ! I’m thrilled with the health and quality of them. Once again the “Violet Barn” has come thru for me. I enjoy doing business with you guys! Great Service ! April 14, 2022
We just received the beautiful violets this morning. Your company never disappoints! Thank you! The others we purchased from you are just starting to bloom! March 24, 2022
From Ann, in AZ
Just wanted to thank you so much for my recent order of streptocarpus plants. They arrived in perfect condition. You and your staff should be commended for a fabulous packaging job. Love my new babies, hope they love the Arizona temps as much as my violets do. Again, thanks for all your care. April 1, 2022
From Barbara, in PA
My plants arrived in perfect condition this morning. They are sitting under their new grow lights and look very content. To be honest, they really do not look at all like they have spent a few days in a box! Thank you for your wonderful service. I just could not be happier. March 11, 2022
From Sandy, in IA
I received my plants that I ordered last week. They are absolutely beautiful. I have bought African Violets from another online grower and they were lovely but the Violet Barn are by far the best I’ve ever had. My husband doesn’t usually pay a lot of attention to my plants but was amazed that my new AVs had flowers when delivered March 14, 2022
From Jessica, in NJ
I have to compliment you and the staff at the Barn for your phenomenal work! My order was shipped in the dead of winter with standard shipping yet every plant arrived in perfect condition. They are doing so well and that is a testament to Ma’s incredible skill at hybridization. March 26, 2022
From Anne, In NY
I am very sorry to have left this for so long but wanted nevertheless to thank you and your staff for a terrific box – everything was lovely and arrived in perfect condition. Gifted the plants on Valentines Day to our staff who were surprised and extremely touched, and are caring for their plants. February 27, 2022
From Denis, in PA
Rob, received my order on Thursday Feb 24, 2022. The plants, arrived with no damage…and look healthy…..I am so pleased with the order…your packaging of the plants was exceptional, the timelines of processing my order asap, was great…dont change a thing…I will definitely be looking at your on line catalog again, and when I order, the violet barn, gets my business…..thank you so much for everything…..I really appreciate you…….and the way you do business.. February 26, 2022
From John, in HI
You have the best shipping prep in the business! Seven days in the mail to Hawaii and not a pedal or flower dead. Your plants the best. February 16, 2022
From Lisa, in TX
Hi! Just got my violets. They arrived in perfect condition. All were blooming or about to, with every leaf and bloom having received absolutely zero damage! I can’t believe they went through the mail. And, they are healthy and BEAUTIFUL! I can’t wait to see them grow. February 11, 2022
From Joyce, in KY
Received my order today. Violets are gorgeous! Ordered the mini and standard assortments along with some individual plants. I could not be more pleased with the assortments if I had made the selections myself! Order was well packed. Will be placing another order in a few months. February 3, 2022
From John, in IN
Greetings from Indiana! Last October I ordered some streptocarpus plants, having never grown them before. They were very healthy upon arrival, and one had buds. Soon they were all growing well and blooming, and they haven’t stopped. They are beautiful, and I intend to get more eventually. Thank you for your informative website, your quality plants and service. January 17, 2021
From John, in HI
Placed my order via priority mail during Christmas week, excellent shipping preparations traveled from east coast to Hawaii and arrived in perfect condition, could not be more impressed and thankful. Can’t wait to order more from your large selection. Good job. December 27, 2021
From Mark, in OH
Hello Violet Barn! Got the box in 1 day! Arrived about 11 a.m. this morning. 25 F. Brrrr. Plants absolutely perfect. And grown absolutely perfect. Thank you for growing so many beautiful cultivars, growing them so clean and packing/shipping with perfection. December 22, 2021
Linda, in CA
Just received my order of 5 mini and 5 trailer violets and I couldn’t be happier! Beautiful plants, arrived in great condition without damage and many in bloom. Thank you so much for the care you take, your reputation is well deserved. November 10, 2021
From Barbara, in Huntsville
Received my order in perfect condition. I could not believe how carefully it was packaged. I would allow you to ship an expensive antique. I was really impressed. The plants are just perfect. Thank you so much for being a legitimate seller. You have one happy buyer. I will be ordering more as soon as I figure out where I can place them! November 10, 2021
From Margaret, in British Columbia
I received my order and I am so happy with the two plants I ordered and plan to order again with confidence. The plants were packed with so much care and thought I was impressed. I was worried about them. They were in the mail for over a week. To my surprise they look amazing. November 5, 2021
From Carol, in Ontario
Good afternoon, I am so happy to receive my order, a huge thank you to everyone that had a hand in growing , nurturing , and most of all the attention to packing I am overwhelmed with gratitude. November 2, 2021
From Mila, in WA
I just wanted you to know that I received my violets in perfect condition, and I am so looking forward to watching them bloom. Two of the plants already have buds! Everything was so well-packaged. This is my second order from your company and I plan for more in the future. October 31, 2021
From Michael, in Hamilton
I wanted to thank you for the beautiful plants you sent and for the fantastic packing you did, also. I ordered two Episcias, and they arrived yesterday via Canada Post, in perfect condition! They are just beautiful! The packing was superb! It took me some time to unpack them, but I’m not complaining, as your excellent packing of the plants resulted in their arriving in perfect condition – no wilting and not a leaf broken on either! This is remarkable, especially considering that mine was an international order (I live in Hamilton, Ontario, Canada). Thank you also for continuing to offer international shipping to customers like myself, who live outside the USA, and for providing the USDA plant inspection services and phytosanitary certificates necessary for plants to enter Canada from abroad. As a serious gesneriad fancier, I am unable to find the varieties of gesneriad species that I want to grow – especially Episcias – locally or even in Canada. Thanks again and have a wonderful day! October 30, 2021
From Mike, in CA
This is the second shipment I have received from your company, and I wanted to comment on how well packaged they have been, and how healthy the plants are. I am very impressed, and will continue to be a customer. October 22, 2021
From Eileen, in the UK
So, a week after dispatch and travelling over 3000 miles, my order has arrived. Wow! You know how to pack plants. Plants are in a fantastic condition and are doing their Kohleria thing; one is in flower (Napoleon V) and 3 others are in bud. Kohleria are showoffs and I love them for it. I will order again October 11, 2021
From Brenda, in AL
Thankyou your kindness in answering my fertilizer question today. I rely heavily on the teaching you do via your website, and I want you to know that your experience in the classroom has made you a superior vendor, one who cares about the buyer, not just his wallet. Feel free to publish my comments. They are sincerely given. October 9, 2021
From Anne, in NY
I just wanted to let you know that I received my 3 little violets yesterday and they are perfect.. I’m super impressed by the care that was taken in the packaging. Thank you so much!! Sept 25, 2021
From Carline, in MN
Just wanted to let you know my plant arrived yesterday. It is in great shape after traveling such a long trip for such a small thing. It was packaged so wonderfully! Never in all the plants I have ordered have I seen such great shipping. You could give a few lessons to some other places. Thank you so much. Living in Minnesota it is nice to have blooming plants during our long, dull winter. September 24, 2021
From Margaret, in MA
My package arrived. I have NEVER seen plants so well and so carefully packaged. They are in beautiful condition. Thank you! August 25, 2021
I just talked with my Momma and she is THRILLED with her new violets! She’s 70 and lives alone and really needed a pick-me-up. The plants you sent are beautiful and so healthy! Really fun for her to have two in bloom already. I’m so thankful I choose the Violet Barn! Your care and beautiful plants really made my Mom’s day. August 21, 2021
From Donna, in PA
I received my new violet plant today. It was so lovingly packaged that it made receiving it all the more special. Thank you for your loving care. August 23, 2021
From Cindy, in TX
I received the baby violets on time and perfect condition. This was my first order from The Violet Barn and couldn’t be happier. I had to give up my many many beautiful plants several years ago due to move and couldn’t find any near by. Was hesitant about ordering but, so glad I found you. Love your web site also for helpful tips. My life is brighter.
Thank you so much. August 14, 2021
…and some “constructive” criticism: Yes, we sometimes get complaints–we guarantee safe delivery on all orders and occasionally need to process a refund or send a replacement plant (our average is about 1 in every 100 orders). We haven’t printed these. These are the more specific complaints/comments that customers have made–we reprint them so that we have a chance to explain, improve our work and, perhaps, avoid similar problems in the future…..
I was trying to apply the 30%, $25 off or the free shipping coupons in this order to see which worked out better. I clicked the link and it said it would apply at checkout, but it didn’t. Can you help me? Our reply: There are no such coupons. If you saw them listed on another site, you were misled. These “coupon” sites are not affiliated with us (nor with many of the companies listed) and do so without our permission.
I paid 40+$ for express shipping and I see on my email that my order will not ship out until 9-26-22? Can you refund me for the express shipping. I would not have paid 49$ for my supplies expecting them to arrive this week. You should explain that on your site before one pays or gets expedited shipping and doesn’t receive their plants and soil
in the same order for example. September 21, 2022 Our reply: We ship the week shown on the website when ordering, and confirmed in our email when you order. It appears on every page of checkout. Express does not mean the order is immediately place in mail, it just means it gets there faster once put in mail. Soil is shipped via ground service, and is also stated on website and in confirmation–the cost of shipping 9 lbs. of soil is exorbitant and we would be cost prohibitive for everyone involved for a nonperishable item. Unlike Amazon, we have to grow what we sell and cannot devote every day of the week for shipping, we only ship once per week, the date stated on site. Unlike most any other plant vendor, we do ship orders quickly, and we always ship when promised (the date shown on site when ordering).
From Modena, in CO
I’m not happy with the mini violets I ordered from you. Some have died for no reason and the ones that have bloomed are not very pretty. Some have not bloomed and growing very slowly, I have beautiful violets that I have had for several years and I love them. I
know how to take care of violets. I have already replaced several of the violets that I got from you. I will not be ordering from you anymore. July 22, 2022 Our reply: Sorry you feel this way. Though “pretty” is in the eye of the beholder–we think they are, and these are varieties you cannot find elsewhere, there should be no reason they cannot grow and thrive. If we had more information on care and environment (photos always help), we can attempt to offer advice and guidance. Keep in mind, also, that miniatures are different than standard violets, and there are small, but important, differences in their care.
I just received my violet. I was so disappointed on the size of the plant. Nothing but 5 small leaves. I thought it looked little like what I ordered. It was a gift to my aunt who loves violets. Especially for the price you pay and that crazy shipment cost. I don’t think I will order again. Very unhappy customer. May 9, 2022 Our reply: Sorry for the disappointment, but this is the size we ship. This is stated on many places on the site–if you click on “plants shipped in 2 1/2″ pots” link, you will get an sample photo, Examples are also on the “terms and conditions” page. We simply cannot safely ship larger plants, nor promise everything in bloom (also stated on terms page), though sometimes this may be the case if your chosen plant just happens to be blooming at time of shipping.
I spent $39 for shipping, this is terrible service! When I placed the order I though it said by spending the extra $20 it would be a rush, but now it seems that I could have saved the money and getting it the same time. Our reply: Choosing Express only changes the time in transit. We ship at the time stated on shopping cart and checkout pages when order is placed. The statement shown there says “Express: 1-2 date of shipping”.
I just received a small box containing 7 1″ pots of supposedly African violets. It is hard to tell as all there is is leaves. You are the biggest scam artists I have come across. You can bet I am going to show my neighbors and spread the word. Believe me, I will get the word out. Our reply: All of the plants you ordered are MINIATURE varieties (two are MICRO minis). They will never grow much larger than what you see. They are in 2″ pots, and will not outgrow these pots. All of this is clearly stated on the product pages of the website. You received exactly what was promised, and what you ordered. We can only be as clear as possible on the site, we cannot be responsible if it is not read. Feel free to get the word out–we ship exactly what we promise and are very clear about it.