Terms & Conditions
For shipping November 15 to April 15 we guarantee safe delivery of plants only when shipped by Express mail and signed for upon delivery. When shipped by Priority mail, at customer's risk.
What we ship:
We ship only healthy, rooted, plants. We do not ship cuttings or leaves (we do when necessary for some international shipments). Safe packaging and delivery places a limit on the size of the plants that we can ship. Shown below are representative examples of what we typically ship.
Shown below are examples of what we ship, from smallest, to largest, for each kind of plant (in 2" to 2 1/2" pots). If showing only one plant, this will be typical of what is usually sent. If plant size or maturity is most important, leave the choice of variety up to us (i.e. the "seller's choice" packages). Otherwise, we are obligated to ship whatever varieties you choose, no matter its size at time of shipping. Some plants with tall or long leaves will have leaves trimmed for shipping purposes. This will not harm the plant nor affect it's future growth. We cannot promise that all plants will be sent in bloom--if you must have plants sent in bloom for resale, or special event, contact us before ordering.
From left to right below: Standard violets, mini violets, trailing violet, episcias, primulinas, streptocarpus, kohleria, sinningia, hoya, basket plants, begonia, mini begonia.
When we ship:
All orders received by midnight Saturday are shipped the following week, unless instructed otherwise. Orders placed in mail on Monday or Tuesday (sometimes Wednesday), as our weather permits. If you must change or cancel your order you must do so by 9 am ET of the Monday of the week of shipment. After this time orders will have been boxed and/or shipped and a restocking fee of 10% may apply. We begin packing orders early Monday and will charge your account prior to this. You should receive your order late in the week of shipment (the week following your order submission). If we must delay shipment of your order, we will contact you either by phone or email. Order details can be viewed by accessing your account.
How we ship:
Only via the US Postal Service. Package will arrive with your mail delivery. If you have a PO Box, we strongly suggest shipping to this address, since this is the safest place for your package. We are not responsible for packages not delivered if invalid US mail address or no mail receptable available!
Shipping & Handling costs and other fees:
These are an approximation of actual postage across all orders we ship, and may be more (or less) than the actual postage of your package. Priority shipping costs begin at $12, Express shipping begins at $32, then a per item charge ($.50 or $.80) is added based upon type (size) of plant ordered. If glazed (ceramic) pots were ordered in addition to plants, these must be shipped separately from plants (for plants safety) and may entail an additional $12 charge. Shipments made to addresses within NY state must be charged 7.5% sales taxes. Shipments made to certain states (AZ, CA, HI, ID, MT, OR, UT, WA) must have USDA label attached to the package stating plants were produced in greenhouse free from Japanese beetle. A "USDA" label charge (4% of value before shipping) will be charged for shipments to those states (this approximates the actual cost to us of these labels and inspection fees). We do not make a profit on shipping, handling and fees--only on the plants and merchandise we sell!
What we guarantee:
We guarantee safe delivery. If plants arrive dead or heavily damaged, inform us within 72 hours of receiving order. Any damage due to shipment will be evident within a day or two. If this is the case, we will either reship plants or issue a refund. Remember, we can guarantee safe delivery ONLY via Express mail during winter (November 15 to April 15) when signed for upon delivery. We will NOT refund or replace plants if you choose Priority mail during winter (you save money but you also bear the risk)! From April 15 to November 14, we guarantee this via both Priority and Express mail.
We guarantee that first bloom on all plants received will be "true to description". Small variations in appearance can be expected due to differences in environment and care. If a plant first blooms in an entirely different color or manner, let us know and we will replace this plant at no cost, or issue a credit or refund.
We guarantee shipment of only healthy,disease free, plants. We will not knowingly ship plants that are not healthy. Should you receive unhealthy plants, inform us of this within 72 hours of receiving your order. After this time, you are responsible for their care.
What we cannot guarantee:
We do not back-order plants. We charge your account only for what we actually ship to you. We will not ship out of stock items at a later date. This is rarely a problem when payment is made online. Should you mail an order to us, however, some items that were in stock may become out of stock by the time we receive payment. Unless you list, or allow for, substitutes, we will charge your account only for what we can ship, or issue a credit if paid by check. Do not tell us to "hold order until all available"--we will not do this.
Timeliness of delivery. We ship orders when we promise to, subject to our weather conditions. If we must delay shpment, we will notify you of this. We cannot guarantee timeliness of delivery. If you MUST receive your order by (not on) a particular date, this may only be possible if you request Express mail service, and inform us when the package must arrive (the USPS does not guarantee timeliness of Priority mail). We are also not responsible for nondelivery to invalid mailing addresses. Be sure the address you provide is correct and a valid USPS mailing address. We also are not reponsible for failure to accept the package in a timely manner. Because of our volume of orders, (though we can get this) we do not provide tracking information on orders sent via priority mail--if you must have tracking information we suggest you use Express mail.
We are not a florist--not everything we ship will be in bloom, and we cannot promise that this will be the case for any of the plants we ship. We ship the most mature plants on hand of each particular variety, and will ship them in bloom, if possible, but cannot promise this. We do not buy and resell--we grow everything we sell. It can take 9-12 months from propagation to bloom--plants bloom when they are ready to, not when we (or you) want them to!
We cannot guarantee that plants you receive will grow well, bloom, and live forever. This is up to you. We grow all of what we sell and sell only those plants that have proven to do well for us. We cannot grow them for you. Please view the "plant care" pages on this website, or call us during business hours, for advice, should you need to. We will try our best to help.
Plants are perishable items. Please do not return them to us in the mail--they will only perish in their long return trip and will be of no value when we get them. If you have any questions concerning your order, you must contact us within 72 hours of its receipt. After that we will presume that they arrived safely and you are now responsible for their care.
We reserve the right to refuse an order, should we be asked to provide something that isn't possible to provide, or cannot fill an order to the customer's satisfaction.